{"id":2546882,"url":"https://alion.io/job/daniels-health-customer-implementation-manager-2","title":"Customer Implementation Manager","company":{"id":7684,"name":"Daniels Health","domain":"danielshealth.com","url":"https://alion.io/company/daniels-health","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":82,"open_postings":29,"ghost_share":0,"stale_share":0.897,"repost_share":0.034,"time_to_fill_p50_days":21,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":75343,"max":90127,"currency":"USD","period":"year","gross":null,"usd_annual":90127},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T16:13:29Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T22:55:53Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Customer Implementation Project Manager is responsible for managing new customer implementations assigned to them. They will act as the quarterback of the implementation process and work with leaders and individual contributors from various teams to ensure all action items are completed and all deadlines/deliverables are met. The Implementation Project Manager will be responsible for scheduling and leading all internal implementation meetings for implementations and driving clear communication throughout the implementation process. This position will work closely with external key stakeholders and the following internal teams: Sales, Account Management, Supply Chain, Installation, Field Services, Plant Operations, Clinical Education, and any other teams involved in the implementation process.\nWhat you will do\nLead end-to-end customer implementations from project handoff through installation, go-live, and transition to ongoing support.\n\nServe as the primary point of contact and project lead for customers throughout the implementation lifecycle.\n\nDevelop and maintain project plans, including scope, milestones, timelines, deliverables, dependencies, and risks.\n\nFacilitate customer kickoffs, implementation meetings, readiness reviews, and post-launch follow-up activities.\n\nCoordinate cross-functional teams including Sales, Account Management, Operations, Supply Chain, Installation, Technology, Clinical Education, Training, and Client Success.\n\nDrive accountability for project deliverables, action items, and deadlines across internal and external stakeholders.\n\nMonitor implementation progress, proactively identify risks, and develop mitigation plans to keep projects on track.\n\nMaintain project documentation, status reports, risk logs, action plans, and launch readiness materials.\n\nManage scope changes and ensure implementation requirements are documented and communicated effectively.\n\nIdentify opportunities to improve implementation processes, tools, workflows, and the overall customer experience.\n\nWhat we are looking for\nBachelor's degree or equivalent combination of education and experience.\n\nExperience managing customer implementations, onboarding programs, client delivery initiatives, operations projects, or related project management activities.\n\nExperience in healthcare, healthcare services, health technology, clinical operations, medical waste, or another regulated industry.\n\nProven success leading complex, cross-functional implementation or deployment projects.\n\nStrong project management skills, including planning, dependency tracking, risk management, issue resolution, change control, and status reporting.\n\nExperience using project management platforms, CRM systems such as Salesforce, and collaboration tools.\n\nExceptional organizational skills with strong attention to detail and follow-through.\n\nAbility to work independently, prioritize competing demands, and make sound decisions in a dynamic environment.\n\nStrong communication and stakeholder management skills with the ability to influence without direct authority.\n\nWhy work for us\nJob Stability - As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof\nComprehensive Benefits - Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance\n 401K Matching Plan - 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match\nPermanent Position - Full-time, 40 hours per week with long-term career potential\nMission-Driven Work - Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions\n Growth & Development - Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization","description_format":"text","description_chars":3961,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Waste Management","Sterilization & Infection Control"],"lifecycle":[{"event":"open","at":"2026-10-14T17:05:13Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:2","stale_co","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":90127,"is_top_pay":false},"html_url":"https://alion.io/job/daniels-health-customer-implementation-manager-2","json_url":"https://alion.io/job/daniels-health-customer-implementation-manager-2.json","meta":{"generated_at":"2026-10-16T01:39:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2643,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7684},"rest":"https://alion.io/mcp/rest/get_company?id=7684"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdaniels-health-customer-implementation-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdaniels-health-customer-implementation-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdaniels-health-customer-implementation-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/daniels-health-customer-implementation-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdaniels-health-customer-implementation-manager-2"}]}