Field Service Manager

We’re looking for a Field Service Manager who’s passionate about leading teams, solving operational challenges, and delivering exceptional service to hospital partners across the greater Cleveland area. You’ll play a key role in ensuring our service model runs smoothly, safely, and efficiently-supporting frontline staff and improving patient environments. This is a non-sales, non-engineering leadership role focused on service excellence and team management.

What You’ll Do:

• Lead and support a team of 15 Field Service Technicians across many hospital sites.
• Coordinate installations, service schedules, and inventory with Plant Managers and Delivery Drivers.
• Train hospital staff and internal teams on product use, safety, and compliance.
• Conduct audits, monitor service quality, and drive continuous improvement.
• Build strong relationships with hospital personnel and attend facility meetings.
• Hire, train, and manage service staff, including scheduling, performance reviews, and safety training.
• Maintain accurate records and ensure regulatory compliance.
• Collaborate with Sales and Regional Operations to support account growth and retention.

Must-Have Qualifications:

• Bachelor’s degree or equivalent experience.
• 5+ years of leadership experience in a service-related industry (healthcare preferred).
• Strong communication, project management, and customer service skills.
• Experience managing teams, budgets, and operational KPIs.
• COVID-19 vaccination required.

Nice-to-Have Qualifications:

• Experience working in hospital environments or with healthcare clients.
• Familiarity with regulatory standards and safety protocols.
• Comfort using service tracking tools and reporting systems.

Physical Requirements:

• Lift up to 40 lbs and push/pull up to 500 lbs.
• Walk up to 2+ miles per day and navigate staircases.
• Work in hospital environments and occasionally outdoors.

Why You’ll Love Working Here:

• Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores
• 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule
• Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more
• Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal
• Permanent Role: Permanent, full-time, field-based role requiring on-site presence at hospital sites across the state of Ohio; this position is hybrid. Standard Monday-Friday schedule (typically 8 AM-5 PM) with flexibility required when servicing hospitals or traveling.
• Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare