{"id":3618267,"url":"https://alion.io/job/dark-wolf-solutions-cloud-operations-support-specialist-tier-2","title":"Cloud Operations Support Specialist (Tier 2)","company":{"id":716229,"name":"Dark Wolf Solutions","domain":"darkwolf.io","url":"https://alion.io/company/darkwolf","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":73,"computed_at":"2026-11-06T05:58:05Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ogden, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"Bash","optional":false},{"name":"DNS","optional":false},{"name":"GitLab","optional":false},{"name":"IAM","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-02T14:50:54Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-06T16:35:40Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Dark Wolf is seeking a Cloud Operations Support Specialist (Tier 2) to join our team and serve as an essential frontline escalation point for maintaining, monitoring, and operating our AWS cloud environments. In this role, you will handle Tier 1 escalations, monitor system health, manage incident response, oversee backups and capacity, and execute standard operational changes. Our support specialists solve real-time operational challenges for unique mission customers and play a vital role in ensuring the high availability, reliability, and security of critical cloud systems.\nKey Responsibilities:\nServing as the primary Tier 2 escalation point for Tier 1 service desk tickets, diagnosing and resolving complex technical issues across AWS cloud environments before escalating to Tier 3 engineering.\nProactively monitoring cloud infrastructure, service metrics, and system performance using AWS monitoring tools (e.g., CloudWatch, CloudTrail) to detect and resolve alerts before impact occurs.\nConducting routine checks of automated backup schedules, snapshot integrity, and storage/compute capacity; take corrective action or implement routine adjustments when thresholds are exceeded.\nTriaging, investigating, and resolving operational incidents in accordance with established SLAs; perform initial root cause analysis and document problem trends to prevent recurring outages.\nExecuting approved standard changes, routine maintenance tasks, service restarts, access requests, and basic configuration updates following strict change-management procedures.\nCoordinating closely with Tier 1 support staff, Tier 3 Cloud Systems Engineers, and security personnel to provide seamless handoffs, operational feedback, and continuous documentation updates.\nAuthoring and maintaining comprehensive Standard Operating Procedures (SOPs), troubleshooting runbooks, and Knowledge Base (KB) articles to empower Tier 1 resolution, streamline escalation paths, and capture lessons learned from incident triage.\nRequired Qualifications:\n2+ years of experience in IT help desk, technical support, systems operations, or a Tier 2 support role.\nHands-on operational experience supporting services and basic infrastructure within Amazon Web Services (AWS) (e.g., EC2, S3, IAM, CloudWatch, VPC).\nDemonstrated experience handling incident, problem, and service request ticketing workflows within GitLab\nProven track record monitoring system performance, resource utilization, and backup integrity in a cloud or hybrid environment.\nSolid baseline troubleshooting skills across Linux and/or Windows operating systems and basic cloud networking (DNS, routing, security groups).\nExcellent verbal and written technical communication skills, with experience creating standard operating procedures (SOPs) and knowledge base articles.\n US Citizen with an active Top Secret security clearance (or Secret with ability to obtain/maintain Top Secret, as required by customer contract).\nDesired Qualifications:\nAWS Certified Cloud Practitioner, AWS Certified Solutions Architect - Associate, or AWS Certified SysOps Administrator - Associate.\nRelevant DoD 8570/8140 baseline certification (e.g., CompTIA Security+, Network+, or CySA+).\nFamiliarity with basic scripting (e.g., Bash, PowerShell, Python) for routine administrative queries or log parsing.\nFamiliarity with Department of War (DoW) security controls, ticketing processes, or Air Force base operations.\nThe estimated salary range for this position is $60,000.00 - $110,000.00, commensurate on experience and technical skillset. \nWe are strictly looking for direct, full-time W2 employees. We do not engage with third-party staffing agencies, C2C, or 1099 independent contractors for this role.\nWe are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.\nIn compliance with federal law, all persons hired will be required to verify identity, confirm US Citizenship, and complete the required employment eligibility verification upon hire.","description_format":"text","description_chars":4013,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","DevSecOps","Managed Security","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-11-02T17:22:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":73,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-11-06T05:58:05Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/dark-wolf-solutions-cloud-operations-support-specialist-tier-2","json_url":"https://alion.io/job/dark-wolf-solutions-cloud-operations-support-specialist-tier-2.json","meta":{"generated_at":"2026-11-06T18:08:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":238,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716229},"rest":"https://alion.io/mcp/rest/get_company?id=716229"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdark-wolf-solutions-cloud-operations-support-specialist-tier-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdark-wolf-solutions-cloud-operations-support-specialist-tier-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdark-wolf-solutions-cloud-operations-support-specialist-tier-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dark-wolf-solutions-cloud-operations-support-specialist-tier-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdark-wolf-solutions-cloud-operations-support-specialist-tier-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3618267}},{"tool":"search_jobs","arguments":{"company":"darkwolf.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3618267},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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