Credit Controller
Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.
Darktrace was built on a genuinely differentiated idea: that Adaptive AI could detect and respond to novel, real-time cyber threats. That approach matters more than ever in the era of AI. Today, our customers depend on us to stay ahead.
At Darktrace, we are energized by that responsibility. We work across teams and rally around a shared goal. We own outcomes end to end - step in, step up and see things through without waiting to be asked. We make decisions with urgency, say the hard thing, and hold each other to high standards with care and directness. We move first and learn fast anticipating where our customers are going next, continuously challenging ourselves.
We invest in the skills, learning and opportunities that help people deliver at the level their roles demand, and reward the aptitude and curiosity to grow beyond them.
Our Values: Own It | Win as One | Raise Our Bar | Move First. Learn Fast
Job Description:
We have a new opportunity in our Finance team for a Credit Controller to join us on a hybrid basis out of our Cambridge office, with the expectation of attending a minimum of two days a week.
As a Credit Controller you will own an effective and professional credit control process for a designated portfolio, driving cash collection and reducing aged debt across a rapidly expanding, world-class company. You'll work within the credit control team and alongside finance, sales and operational colleagues globally - protecting good credit control outcomes while keeping customer relationships strong.
No two days are the same, and you'll be balancing multiple priorities at once, so strong communication, superb time management and excellent attention to detail are key.
Day to day you'll be:
- Monitoring cash collection of outstanding balances within your allocated portfolio and working towards monthly collection targets,
- Following our credit control procedures - issuing customer statements and dunning letters, contacting customers by telephone using the correct protocol, and following the internal escalation process where needed,
- Answering customer queries and ensuring a timely, professional response,
- Allocating customer payments and maintaining the debtors spreadsheet,
- Establishing and maintaining effective lines of communication with sales and technical teams globally,
- Supporting the wider finance team on projects to improve cash collection, plus ad-hoc tasks as required.
Candidate requirements
Darktrace warmly welcomes applications from candidates with previous credit control experience, or translatable customer service experience, and who are educated to A level or equivalent. You'll bring excellent numeracy and administrative skills, and be confident addressing and escalating matters with colleagues to resolve underlying issues.
It's likely that you'll also have:
- Proficiency in Excel, Word and Microsoft Outlook,
- A highly organised approach, with excellent attention to detail and the ability to prioritise and work unsupervised,
- An excellent telephone manner and effective communication skills,
- A helpful, flexible and pro-active attitude - a team player who is happy to tackle both new and routine tasks.
Prior Workday experience is desirable, but not essential.
Benefits:
23 days’ holiday + all public holidays, rising to 25 days after 2 years of service,
Additional day off for your birthday,
Private medical insurance which covers you, your cohabiting partner and children,
Life insurance of 4 times your base salary,
Salary sacrifice pension scheme,
Enhanced family leave,
Confidential Employee Assistance Program,
Cycle to work scheme.
As a growing business strengthening its governance and controls, this role plays a part in supporting high standards of integrity and accountability.
Darktrace is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Darktrace is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws. If you require a reasonable accommodation to participate in the application or interview process, please contact your Talent Partner.