{"id":4215415,"url":"https://alion.io/job/dassault-systemes-associate-manager-instrument-services-remote","title":"Associate Manager, Instrument Services (Remote)","company":{"id":144,"name":"Dassault Systemes","domain":"3ds.com","url":"https://alion.io/company/dassault-systemes","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":23,"ghost_share":0,"stale_share":0.783,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":85500,"max":114000,"currency":"USD","period":"year","gross":null,"usd_annual":114000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Medidata Rave","optional":false}],"status":"live","first_seen_at":"2026-11-11T12:11:52Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-13T02:37:28Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Associate Manager, Instrument Services (Remote)\nUnited States, NY, New York\nRegular\nApply\nKey Job Details\nLocation:\nUnited States, NY, New York\nJob type:\nRegular\nProduct:\nMEDIDATA\nExperience level:\n6 to 7 years\nPosted on:\n11/11/2026\nRef ID:\n550906\nShare Job\nLocation: This is a hybrid remote/in-office role.\nMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.\nAbout our Company:\nMedidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.\nAbout the Team:\nThe Associate Manager, Instrument Services manages a team of various levels of Instrument Consultants for the Instrument Services team for the assigned market segment.\nResponsibilities:\nCoach and develop Instrument Consulting staff and maintain a highly effective and strong team.\n\nProvide guidance and best practices to Instrument Consulting staff to increase and maintain licensing and translation levels through organization.\n\nServes as first point of escalation for issues within team\n\nResponsible for team execution, delivery, and quality\n\nResponsible for team client facing utilization\n\nDevelop / maintain / refine licensing and translation framework offerings.\n\nConduct regular one-on-one and career development meetings with all direct reports.\n\nHelp define annual departmental/individual staff goals and conduct performance appraisals.\n\nSupport cross functional process improvement initiatives and rollout to team\n\nProvide guidance, leadership, and training to staff on best practice/business process development and maintenance.\n\nServe as an example/role model to staff on technical, professional, and business acumen skills.\n\nOversee and manage Translation Vendor relationships, KPIs, escalations and best practices\n\nEnsure that adequate documentation/reference materials are created and maintained within Professional Services\n\nParticipate in customer meetings in a consultative manner in support of Knowledge Transfer and customer-side business process change, as customers begin adoption of Medidata software.\n\nProvide periodic departmental updates and metrics to Director\n\nReview project timelines, allocate resources and resolve project/priority conflicts.\n\nPromote strategic vision across all Medidata processes, focusing on Licensing and Translation\n\nParticipate / Chair lessons learned on all licensing and translation projects to allow for formal review of delivered knowledge and adoption by sponsors.\n\nLead or facilitate department team meetings.\n\nCollaborate with OpEx and PAO to drive industrialization of process and training for all staff members\n\nQualifications:\nKnowledge of Clinical Trial processes, specifically as they relate to licensing, translation, and migration\n\nStrong understanding of licensing process, author relationships, translations, migration, and linguistic validation process\n\nAbility to work with technical R&D staff and translate new software features that support translation and licensing procedures\n\nAbility to think logically to solve complex problems\n\nSuperior organization and communication skills, both verbal and written\n\nSolid analytical and technical skills with regard to software applications\n\nFlexible, team-player approach\n\nStrong collaboration and team-building skills\n\nAbility to manage individuals on team to foster team growth and subject matter expertise\n\nSelf-motivating, able to assume responsibility and work autonomously in a professional manner\n\nAbility to deliver training courses both internally and to customers.\n\nAbility to synthesize working procedures and to develop, document and deliver usable best practices in a software and/or pharmaceutical/clinical trial environment.\n\nAbility to manage client, vendor and author relationships and resolve complex challenges\n\nUnderstanding of best practices for paper to electronic adaptations and translation requirements\n\nStrong knowledge of linguistic validation process and ability to provide industry guidance\n\nManage licensing and translations contracts, track spending, managing invoicing and purchase orders for team members\n\nDevelop and implement process improvement initiatives related to department best practices for scaling\n\nFour-year college degree or relevant experience\n\n5+ years of professional work experience in best practice and process analysis/ development role.\n\n3+ years experience in licensing or translations organization with a focus on clinical trials preferred experience working in a regulated, documented environment.\n\nRelevant experience working with clinical trials, translations and licensing or an equivalent combination of education and experience\n\nExperience supporting and implementing business process improvement initiatives and managing processes with continuous improvement approach\n\nExperience supporting project teams and meeting project timelines\n\nSME level experience in industry and/or with the Medidata platform preferred\n\nAs with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.\nThe salary range for positions that will be physically based in the NYC Metro Area is 96,000 -128,000.\nThe salary range for positions that will be physically based in all other locations within the United States is 85,500 - 114,000.\nBase pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.\nEqual Employment Opportunity:\nIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.\nWe will accept applications on an ongoing basis until we fill the position.\nInclusion statement\nIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.\nQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.\n Salary Pay Transparency\nCompensation for the role will be commensurate with experience. The total expected compensation range will be between $85500 and $114000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.\nApply\nDassault Systèmes\">\nMEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.\nWant to learn more?\nVisit the other sections of our website to find out more.\nOur Culture & Values\n Discover our culture and values.\nTake me there\nYour Recruitment Journey\n Get to know about your recruitment journey.\nKnow more\nStudents & Graduates\n Be part of the future of our workforce - check out internship and job opportunities.\nLearn 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