{"id":4215413,"url":"https://alion.io/job/dassault-systemes-customer-success-manager","title":"Customer Success Manager","company":{"id":144,"name":"Dassault Systemes","domain":"3ds.com","url":"https://alion.io/company/dassault-systemes","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":84,"open_postings":25,"ghost_share":0,"stale_share":0.64,"repost_share":0,"time_to_fill_p50_days":41,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":95000,"max":112000,"currency":"USD","period":"year","gross":null,"usd_annual":112000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-12T03:11:47Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T09:59:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Customer Success Manager\nUnited States, MA, Waltham\nRegular\nApply\nKey Job Details\nLocation:\nUnited States, MA, Waltham\nJob type:\nRegular\nProduct:\nDassault Systèmes\nExperience level:\n4 to 5 years\nPosted on:\n11/12/2026\nRef ID:\n550630\nShare Job\nRole Description & Responsibilities\nDassault Systèmes is seeking a Customer Success Manager to support our cloud and on-premise software solutions, with a focus on managing key customers. This role is critical in ensuring timely, high-quality builds and maintaining strong relationships with development, support, and cloud operations teams.\nCustomer Management: Support Technical Support, Development and Sales to secure customer deployment and success using Dassault Systèmes products in a production environment. \nSupport the AMERICAs team in managing Support Extension Requests for customers needing to remain on an aging release as they migrate to a supported level. \nEmergency Fix Processing: Provide support for R&D Cloud Ops to manage pinpoints (emergency fixes for delivery) in the R&D Factory. \nEnsure timely responses to emails, Support inbox, and Symm messages to maintain process flow. \nTrack and manage multiple dashboards simultaneously to handle requests efficiently. \n\nCollaboration: Build a strong network with development, support, cloud operations, and operations teams to ensure high-quality builds. \nProcess Improvement: Identify opportunities to streamline operations and enhance customer satisfaction.\nQualifications\nEducation & Experience: BS in Engineering, Computer Science or a related field, combined with relevant experience in a software company. \nExperience managing customer situations across multiple industries, particularly in cloud environments. \n\nTechnical Skills:Strong functional use of Microsoft Office (Word, Excel, Project, PowerPoint). \nExposure to data visualization and automation.\n\nSoft Skills: Strong written and spoken English communication skills. \nAbility to develop a multi-level network across departments. \nStrong desire to learn and improve existing operations. \n\nNice to Have - Experience in customer support or Life Science industry \nRestrictions - Due to customer requirements, only US persons will be considered for this role.\nInclusion statement\nIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.\nQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.\nCompensation & Benefits\nDassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.\n Salary Pay Transparency\nCompensation for the role will be commensurate with experience. The total expected compensation range will be between $95000 and $112000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.\nApply\nDassault Systèmes\">\nDassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3D EXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!\nWant to learn more?\nVisit the other sections of our website to find out more.\nOur Culture & Values\n Discover our culture and values.\nTake me there\nYour Recruitment Journey\n Get to know about your recruitment journey.\nKnow more\nStudents & Graduates\n Be part of the future of our workforce - check out internship and job opportunities.\nLearn more","description_format":"text","description_chars":5080,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Flexible time off"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Simulation & Digital Twin Software","Clinical Trial Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-13T02:37:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 93 · green card filings: 25","filings_12m":93,"filings_prev_12m":115,"green_card_filings_12m":25,"median_offered_wage_usd":135678,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":41,"reasons":["conf:19","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":112000,"is_top_pay":true},"html_url":"https://alion.io/job/dassault-systemes-customer-success-manager","json_url":"https://alion.io/job/dassault-systemes-customer-success-manager.json","meta":{"generated_at":"2026-11-14T17:13:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":144},"rest":"https://alion.io/mcp/rest/get_company?id=144"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdassault-systemes-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdassault-systemes-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdassault-systemes-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dassault-systemes-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdassault-systemes-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4215413}},{"tool":"search_jobs","arguments":{"company":"3ds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4215413},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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