{"id":3864406,"url":"https://alion.io/job/dassault-systemes-delmia-apriso-technical-support-engineer","title":"DELMIA Apriso Technical Support Engineer","company":{"id":144,"name":"Dassault Systemes","domain":"3ds.com","url":"https://alion.io/company/dassault-systemes","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":24,"ghost_share":0,"stale_share":0.792,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":true},{"name":"SQL","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-11-04T12:11:54Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T22:05:26Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"DELMIA Apriso Technical Support Engineer\nIndia, MH, Pune\nRegular\nApply\nKey Job Details\nLocation:\nIndia, MH, Pune\nJob type:\nRegular\nProduct:\nDassault Systèmes\nExperience level:\n0 to 3 years\nPosted on:\n11/4/2026\nRef ID:\n547326\nShare Job\nDELMIA Apriso Technical Support Engineer\nWe are seeking a resource in our Technical Support team.\nWe have a key mission to support our Customers globally. We are looking for a candidate with hands-on experience on DELMIA Apriso.\nRole Description & Responsibilities:\nAssist Customers/Partners to troubleshoot and resolve issues involving DELMIA Apriso product (Manufacturing Operations Management class software).\n\nDiagnosing problems reported by Customers and suggest solutions or workarounds.\n\nRespond immediately in case of Customer Crisis situations\n\nWork closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run.\n\nParticipate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction\n\nCreate Knowledge capitalization content on key technical topicsBe self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.\n\nAble to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.\n\nEnsure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity\n\nQualifications:\nB.E., B.Tech from premier institutions with good academic records of accomplishment, 60% throughout in all academics with NO GAPS.\n\nExposure to DELMIA Apriso product (Desktop Client, Process Builder, Global Process Manager etc.)\n\nGood to have 1 to 2 years of hands on experience on various DELMIA Apriso modules such as Production, Quality, Maintenance, Warehouse etc.\n\nAdministering MS Windows Server environments, knowledge of SQL, HTML, CSS, JavaScript.\n\nGood English communication skills, both written and verbal required.\n\nMust be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities\n\nAbility to work in a fast-paced dynamic environment\n\nWhat’s in it for you\nWork in a culture of collaboration and innovation\n\nEnsure knowledge sharing within the team\n\nAble to work well in a team environment and communicate effectively with co-workers, both local and remote.\n\nWorking with a Multinational culture company.\n\nInclusion statement\nAs a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.\nApply\nDassault Systèmes\">\nDassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3D EXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!\nWant to learn more?\nVisit the other sections of our website to find out more.\nOur Culture & Values\n Discover our culture and values.\nTake me there\nYour Recruitment Journey\n Get to know about your recruitment journey.\nKnow more\nStudents & Graduates\n Be part of the future of our workforce - check out internship and job opportunities.\nLearn more","description_format":"text","description_chars":3893,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Simulation & Digital Twin Software","Clinical Trial Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-06T11:28:53Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":39,"reasons":["conf:55","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/dassault-systemes-delmia-apriso-technical-support-engineer","json_url":"https://alion.io/job/dassault-systemes-delmia-apriso-technical-support-engineer.json","meta":{"generated_at":"2026-11-09T13:29:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17757,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":144},"rest":"https://alion.io/mcp/rest/get_company?id=144"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdassault-systemes-delmia-apriso-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdassault-systemes-delmia-apriso-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdassault-systemes-delmia-apriso-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dassault-systemes-delmia-apriso-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdassault-systemes-delmia-apriso-technical-support-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3864406}},{"tool":"search_jobs","arguments":{"company":"3ds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3864406},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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