{"id":2045518,"url":"https://alion.io/job/dassault-systemes-docebo-technical-support-software-testing","title":"Docebo Technical Support & Software Testing","company":{"id":144,"name":"Dassault Systemes","domain":"3ds.com","url":"https://alion.io/company/dassault-systemes","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"QA","role_family":"QA","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false},{"name":"Postman","optional":true},{"name":"Prompt Engineering","optional":true}],"status":"live","first_seen_at":"2026-10-03T12:10:12Z","employer_posted_date":"2026-10-03","last_verified_at":"2026-10-08T03:50:44Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Docebo Technical Support & Software Testing\nIndia, MH, Pune\nRegular\nApply\nKey Job Details\nLocation:\nIndia, MH, Pune\nJob type:\nRegular\nProduct:\nDassault Systèmes\nExperience level:\n0 to 3 years\nPosted on:\n10/3/2026\nRef ID:\n550155\nShare Job\nDocebo Technical Support & Software Testing\nUnlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a Docebo Technical Support & Software Testing in Pune!\nAbout the Role\nWe are looking for a detail-oriented and technically inclined Technical Support & Software Testing professional to support our Docebo Learning Management System (LMS) projects. The ideal candidate will be responsible for providing day-to-day technical support, troubleshooting user issues, assisting with LMS configurations, and performing software testing to ensure the platform operates smoothly and meets business requirements. The candidate should have good analytical and communication skills, an understanding of software testing processes, and an interest in learning and working with LMS platforms.\nRole Description & Responsibilities:\nDocebo Technical Support\nProvide first-level technical support for the Docebo LMS and related applications.\nTroubleshoot user, course, enrollment, access, notification, reporting, and configuration-related issues.\nInvestigate reported issues and identify root causes.\nCoordinate with internal teams and technical teams to resolve complex issues.\nMaintain and update support tickets with accurate issue descriptions, troubleshooting steps, and resolutions.\nAssist with user administration, roles, permissions, course assignments, and other LMS configurations.\nSupport LMS integrations and basic troubleshooting of data synchronization/API-related issues.\nPrepare a technical documentation where required.\nBasic Exposure to support tools for managing Incidents & requests and understanding of support processes and SLAs\nSoftware Testing\nPerform functional and regression testing of LMS features, configurations, and enhancements.\nUnderstand business requirements and convert them into test scenarios and test cases.\nExecute test cases and document test results.\nIdentify, reproduce, and report software defects with clear steps and supporting evidence.\nPerform retesting after defects are resolved.\nConduct basic UAT support and coordinate with business users for issue validation.\nVerify UI, workflows, notifications, reports, user permissions, and integrations.\nMaintain testing documentation and defect-tracking records.\nRequired Skills & Qualifications\nBachelor's degree in computer science, IT, Engineering, or a related field.\n1-2 years of experience in technical support, software testing, application support, LMS support, or a similar role.\nBasic understanding of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC).\nExperience creating and executing test cases and documenting defects.\nGood troubleshooting and analytical/problem-solving skills.\nBasic knowledge of SQL/database concepts is preferred.\nBasic understanding of APIs, JSON, HTTP requests, or system integrations is an advantage.\nGood written and verbal communication skills.\nStrong attention to detail and ability to work independently.\nGood to Have\nExperience working with Docebo or another Learning Management System (LMS).\nKnowledge of LMS administration and e-learning concepts.\nFamiliarity with SCORM, basic use of AI & prompt engineering.\nExposure to API testing using tools such as Postman.\nExperience supporting SaaS/cloud-based applications.\nKey Competencies\nProblem-solving mindset\nStrong attention to detail\nGood communication and interpersonal skills\nAbility to prioritize and manage multiple support requests\nQuality-focused approach\nWillingness to learn new technologies\nAbility to collaborate effectively with technical and non-technical teams\nPerformance Expectations\nThe successful candidate will be expected to:\nResolve technical support issues within defined SLAs.\nEnsure accurate and thorough defect reporting.\nMaintain high-quality testing and documentation standards.\nMinimize production issues through effective testing and validation.\nProvide timely communication to stakeholders regarding issues and resolutions.\nContinuously improve knowledge of Docebo and related LMS technologies.\nWhat is in it for you?\nWork for the one of the biggest software companies in Europe\nWork in a culture of collaboration and innovation\nOpportunities for personal development and career progression\nChance to collaborate with a multinational and multidisciplinary team\nDiversity statement - As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. It is our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the future.\nInclusion statement\nAs a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.\nApply\nDassault Systèmes\">\nDassault Systèmes is a catalyst for human progress. We provide business and people with collaborative virtual environments to imagine sustainable innovations. By creating virtual twin experiences of the real world with our 3D EXPERIENCE platform and applications, we bring value to more than 350,000 customers of all sizes, in all industries, in more than 150 countries. Join our global community of more than 23,800 passionate individuals!\nWant to learn more?\nVisit the other sections of our website to find out more.\nOur Culture & Values\n Discover our culture and values.\nTake me there\nYour Recruitment Journey\n Get to know about your recruitment journey.\nKnow more\nStudents & Graduates\n Be part of the future of our workforce - check out internship and job opportunities.\nLearn more","description_format":"text","description_chars":6438,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Simulation & Digital Twin Software","Clinical Trial Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-07T19:26:29Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.594,"p_room":0.9,"age_days":6,"expected_fill_days":13,"reasons":["conf:49","stale_co","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/dassault-systemes-docebo-technical-support-software-testing","json_url":"https://alion.io/job/dassault-systemes-docebo-technical-support-software-testing.json","meta":{"generated_at":"2026-10-11T04:17:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2821,"day_limit":5000,"remaining_today":2179,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":144},"rest":"https://alion.io/mcp/rest/get_company?id=144"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdassault-systemes-docebo-technical-support-software-testing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdassault-systemes-docebo-technical-support-software-testing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdassault-systemes-docebo-technical-support-software-testing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dassault-systemes-docebo-technical-support-software-testing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdassault-systemes-docebo-technical-support-software-testing"}]}