{"id":3546137,"url":"https://alion.io/job/dassault-systemes-platform-delivery-senior-director-remote-2","title":"Platform Delivery, Senior Director (Remote)","company":{"id":144,"name":"Dassault Systemes","domain":"3ds.com","url":"https://alion.io/company/dassault-systemes","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":81,"open_postings":25,"ghost_share":0,"stale_share":0.76,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120750,"max":161000,"currency":"USD","period":"year","gross":null,"usd_annual":161000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Medidata Rave","optional":false}],"status":"live","first_seen_at":"2026-10-29T04:10:43Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T01:45:57Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Platform Delivery, Senior Director (Remote)\nUnited States, NY, New York\nRegular\nApply\nKey Job Details\nLocation:\nUnited States, NY, New York\nJob type:\nRegular\nProduct:\nMEDIDATA\nExperience level:\n11 to 15 years\nPosted on:\n10/29/2026\nRef ID:\n550771\nShare Job\nLocation: This is a hybrid remote/in-office role.\nMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.\nAbout our Company:\nMedidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.\nAbout the Team:\nThe Senior Director, Platform Delivery at Medidata serves as the ultimate champion for the customer at the services level. The core mission is to shift the delivery paradigm from fragmented, product-specific interactions to a unified platform-level experience (the Medidata Clinical Cloud). By unifying the Professional Services, Implementation, and Center of Excellence (COE) teams, this leader ensures clients maximize the holistic value of their tech investment, driving long-term retention, platform adoption, and operational excellence. Leading our Multi-Product Enterprise Agreement (EA) Platform Delivery Strategy across one or more accounts. As the ultimate owner of multi-product platform delivery, you will manage large-scale governance structures, build out specialized Centers of Excellence (COE), and act as a true peer to Sales, Product, and Engineering to ensure long-term customer health, adoption, and account expansion.\nResponsibilities:\nHolistic Customer Ownership (Services Level)\nUnified Delivery Voice: Serve as the escalation point and strategic partner for key accounts, ensuring a seamless journey from post-sales implementation to ongoing lifecycle management.\n\nValue Realization: Shift the services relationship from tactical troubleshooting to strategic partnership, focusing on clinical trial optimization, faster study build times, and ROI.\n\nCross-Functional Alignment: Bridge the gap between Sales, Product/R&D, and Customer Success to ensure client feedback directly shapes the Medidata product roadmap.\n\nPlatform-Level Delivery Paradigm\nDe-silo the Experience: Eradicate the \"individual product\" approach (e.g., treating Rave EDC, RTSM, and eCOA as disconnected silos). Implement a delivery framework that presents Medidata as an interconnected ecosystem.\n\nIntegrated Solutions Architecture: Ensure implementation blueprints treat data as a continuous stream across the clinical trial lifecycle, optimizing workflows for sponsors and CROs rather than configuring isolated modules.\n\nDriving the COE & Implementation Teams\nScale the Center of Excellence (COE): Transform the COE into a powerhouse for global best practices, standardizing study build configurations, reusable templates, and governance models that accelerate time-to-live.\n\nHigh-Performance Execution: Lead and mentor a high-caliber implementation team, optimizing resource allocation, utilization rates, and delivery speed without sacrificing quality or regulatory compliance.\n\nChange Management: Champion internal and external change management to help clients adopt modern, decentralized, or hybrid clinical trial designs enabled by the platform.\n\nDeep Product & Domain Fluency\nTechnical Credibility: Maintain a strong conceptual and operational understanding of Medidata's core architecture, APIs, and data integrations.\n\nIndustry Expert: Combine product knowledge with deep life sciences/clinical trials domain expertise to speak the language of clinical operations executives, ensuring data integrity, compliance (FDA, GCP), and security are baked into every services engagement.\n\nSuccess Metrics (KPIs)\nObjective: Key Performance Indicators (KPIs)\n\nClient Success & Retention: Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Net Promoter Score (NPS / CSAT).\n\nPlatform Adoption: Multi-product attachment rates; percentage of clients utilizing the unified data platform vs. single-point solutions.\n\nOperational Efficiency: Time-to-Live (TTL) for study builds, services margin/profitability, and COE template utilization rates.\n\nThe Bottom Line: This role is not about managing software deployment; it is about leading a cultural and operational transformation that positions Medidata Services as an indispensable strategic asset, unlocking the full clinical and financial potential of the Medidata platform for global clients.\nQualifications:\nExperience Level: 10+ years of leadership experience within clinical trials life sciences operational delivery, including clinical technology deployment and or adoption dealing with complex customer delivery programs Director or Senior Director level.\n\nOrganizational Transformation: Demonstrated experience turning fragmented, reactive operations into structured, scalable frameworks.\n\nMatrix Leadership: Experience managing complex delivery teams consisting of Program/Project Managers, Specialised delivery teams globally, including customer facing governance leadership.\n\nExecutive Presence: Outstanding stakeholder management skills with the ability to influence C-suite clients and internal product/sales peers.\n\nAs with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.\nThe salary range for positions that will be physically based in the NYC Metro Area is 135,000 -180,000.\nThe salary range for positions that will be physically based in all other locations within the United States is 120,750 - 161,000.\nBase pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.\n#LI-Hybrid\nEqual Employment Opportunity:\nIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.\nWe will accept applications on an ongoing basis until we fill the position.\nInclusion statement\nIn order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.\nQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.\n Salary Pay Transparency\nCompensation for the role will be commensurate with experience. The total expected compensation range will be between $120750 and $161000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.\nApply\nDassault Systèmes\">\nMEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.\nWant to learn more?\nVisit the other sections of our website to find out more.\nOur Culture & Values\n Discover our culture and values.\nTake me there\nYour Recruitment Journey\n Get to know about your recruitment journey.\nKnow more\nStudents & Graduates\n Be part of the future of our workforce - check out internship and job opportunities.\nLearn 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