{"id":2045710,"url":"https://alion.io/job/dassault-systemes-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":144,"name":"Dassault Systemes","domain":"3ds.com","url":"https://alion.io/company/dassault-systemes","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":75000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ASP.NET Core","optional":false},{"name":"C#","optional":false},{"name":"ChatGPT","optional":false},{"name":"Copilot","optional":false},{"name":"Git","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Postman","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Ruby","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-10T08:09:07Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-10-11T22:20:50Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Technical Support Engineer\nUnited Kingdom, London\nRegular\nApply\nKey Job Details\nLocation:\nUnited Kingdom, London\nJob type:\nRegular\nProduct:\nMEDIDATA\nExperience level:\n0 to 3 years\nPosted on:\n9/10/2026\nRef ID:\n549645\nShare Job\nLocation: This is a hybrid remote/in-office role.\nMedidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week per Company policy.\nAbout our Company:\nMedidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognised as a Leader by Everest Group and IDC. Discover more at www.medidata.com. Listen to our latest podcast, from Dreamers to Disruptors, and follow us at @Medidata.\nAbout the Team:\nReporting to a Manager of Technical Support, you will be a technical expert who is the primary contact between different support teams and core engineering teams. You will handle work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while updating internal and external customers. You will handle work requests directly, or solicit assistance from the core engineering teams within the R&D team for issues/defect reporting. You will also identify application defects, then test and document them for the core engineering teams to fix as part of the product. The Technical Support Engineer is a seasoned analyst who has a proven record of customer satisfaction, a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the previous support teams.\nResponsibilities:\nProvide support for internal and external customers\nManage work requests that describe issues, software bugs or customer problems\nDevelop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied\nProvide general process analysis and make recommendations for improvements\nParticipate in weekly (and occasional weekend) on-call rotations for urgent off-hours issues\nParticipate in taking calls (during business hours) from VIP customers for urgent issues\nDistinguish between application database, operating system, network, and hardware problems and take ownership of issues through to resolution\nPresent complex technical information to non-technical audiences\nProvide accurate and complete problem resolution documentation for future reference and management reporting\nTake part in the creation and maintenance of knowledge base data\nIncrease subject matter knowledge on Medidata products\nWork with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls\nReproduce technical problems, debug systems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients\nUse AI generative tools to draft, format, and publish internal Knowledge Base articles, post-mortem root-cause analyses, and customer-facing resolution summaries.\nUse developer tools like GitHub Copilot within Visual Studio to trace codebase logic, debug application errors, and accelerate code reviews in Ruby, C#, JavaScript, and ASP.NET.\nUse advanced prompt engineering with LLMs such as Gemini or Copilot to investigate system logs, interpret API failures within Postman, and create novel solutions for software issues.\nUse Medidata's proprietary AI models and internal language tools to securely analyse platform workflows and clinical trial data structures while maintaining strict compliance controls.\nCritically evaluate and validate all AI-generated technical solutions and code snippets against system logs and product documentation to ensure accuracy, safety, and compliance with clinical regulatory standards prior to implementation.\nQualifications:\nBachelor's degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience\nExperience with API/web services.\nSQL experience querying and modifying data using MYSQL, MS SQL Server, MongoDB, Snowflake\nExperience with C#, Javascript, Visual Studio, Ruby, Python and ASP.NET\nExperience using Incident Management and/or Project Management software\nExperience with multiple integrated software products/services\nExperience working with customers to resolve complex issues including finding innovative workarounds to issues\nExperience with Git, Visual Studio, Virtual Machines, Excel, Postman or other API/REST client\nStrong interpersonal and collaborative skills\nProficiency using GitHub Copilot, Gemini, or ChatGPT for technical problem-solving, code explanation, and script generation.\nFamiliarity with using LLMs (e.g., NotebookLM) for document synthesis, knowledge retrieval, and technical research.\nBasic understanding of prompt engineering principles to extract accurate, secure, and context-aware responses from AI tools during live troubleshooting.\nWillingness to learn and adopt proprietary Medidata AI systems and specialized clinical platform models.\nProven ability to exercise 'human-in-the-loop' oversight, identifying potential AI hallucinations or errors in generated technical documentation and code.\nStrong understanding of data privacy requirements when interacting with AI tools, ensuring that sensitive clinical trial information or PII is never exposed to non-compliant or public model environments.\nDesirable, but Not Essential\nMedidata Platform & Technical Expertise: Hands-on experience with Medidata Rave EDC, RTSM, eCOA, CTMS, or similar clinical data management systems, specifically including troubleshooting data validation rules and edit check logic.\nClinical Industry Domain Knowledge: Prior experience in the Life Sciences, Pharmaceutical, or Clinical Research industry with a strong understanding of clinical trial workflows and regulatory environments.\nBase pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, family leave, life and disability insurance, a generous pension, and 25+ paid holidays per year.\nWe will accept applications on an ongoing basis until we fill the position.\nInclusion statement\nAs a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.\nApply\nDassault Systèmes\">\nMEDIDATA generates the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes.\nWant to learn more?\nVisit the other sections of our website to find out more.\nOur Culture & Values\n Discover our culture and values.\nTake me there\nYour Recruitment Journey\n Get to know about your recruitment journey.\nKnow more\nStudents & Graduates\n Be part of the future of our workforce - check out internship and job opportunities.\nLearn more","description_format":"text","description_chars":8239,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Simulation & Digital Twin Software","Clinical Trial Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-07T19:26:29Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.4,"p_room":0.28,"age_days":29,"expected_fill_days":13,"reasons":["conf:49","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/dassault-systemes-technical-support-engineer-2","json_url":"https://alion.io/job/dassault-systemes-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-11T22:50:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13066,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":144},"rest":"https://alion.io/mcp/rest/get_company?id=144"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdassault-systemes-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdassault-systemes-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdassault-systemes-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dassault-systemes-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdassault-systemes-technical-support-engineer-2"}]}