{"id":2045577,"url":"https://alion.io/job/dassault-systemes-technicien-support-it-fh","title":"Technicien support IT F/H","company":{"id":144,"name":"Dassault Systemes","domain":"3ds.com","url":"https://alion.io/company/dassault-systemes","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":23,"ghost_share":0,"stale_share":0.783,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint-Cloud, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":54000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T06:09:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-26T08:14:07Z","board_verified":false,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Technicien support IT F/H\nFrance, Saint-Cloud\nRegular\nApply\nKey Job Details\nLocation:\nFrance, Saint-Cloud\nJob type:\nRegular\nProduct:\nOUTSCALE\nExperience level:\n4 to 5 years\nPosted on:\n9/24/2026\nRef ID:\n549964\nShare Job\nNous recrutons un·e technicien·ne support IT afin de renforcer notre équipe Infrastrcuture IT\nOUTSCALE, marque de Dassault Systèmes, est un opérateur souverain et durable de l’Expérience en tant que Service qui offre à ses clients des environnements technologiques de confiance.\nNous offrons des expériences uniques grâce au savoir-faire de nos équipes passionnées, qui se reflète notamment par la création de solutions de Business Expériences, le développement de notre propre orchestrateur Cloud, TINA OS, ou encore l’obtention de la qualification SecNumCloud.\nVos missions\nVous prenez en charge la gestion des incidents\nVous analysez les causes racines et mettez en œuvre les solutions correctives (temporaires ou définitives), tout en gérant l'escalade vers les niveaux supérieurs si nécessaire. \nVous garantissez l'enregistrement, le suivi rigoureux et la documentation technique de l'ensemble des demandes utilisateurs. \nVous procédez à l'installation, la configuration et à la mise à jour des postes de travail, dans le respect des contraintes techniques et environnementales. \nVous pilotez la gestion du parc matériel (inventaire, renouvellement) et orchestrez la préparation des équipements pour l'onboarding des nouveaux collaborateurs. \nVous contribuez à l'optimisation de la qualité de service en proposant des axes d'amélioration concernant la sécurité, la continuité d'activité et les processus internes. \nVous participez activement au suivi et à la préparation des audits de certification. \nStack technique\nMaitrise des environnements Windows et Mac \nConnaissances des outils bureautiques \nUn intérêt pour les agents lA afin d'accompagner les collaborateurs \nAppétence sur les certifications ISO 27XXX, et ISO9001\nVotre profil\nDiplômé·e idéalement d'un BTS en informatique, vous possédez une expérience professionnelle post-diplôme minimum de 4 ans dans la résolution des incidents \nVous êtes passionné·e par la relation utilisateur et vous avez une réelle satisfaction à résoudre des problématiques complexes. \nHabitué(e) aux environnements exigeants (Support VIP), vous faites preuve d'une discrétion absolue et d'un professionnalisme irréprochable.\nRigoureux·se et autonome, vous savez prioriser vos interventions pour garantir la continuité de service. \nPour vous, le respect des SLA et la précision du suivi via les outils de suivi, sont les garants d'un support de qualité. \nNous rejoindre c'est aussi\nIntégrer une entreprise scientifique au cœur de l’innovation technologique, portée par une forte croissance depuis plus de 40 ans \nVous souhaitez en savoir plus ?\nN'hésitez pas à nous suivre sur Linkedin et découvrez nos dernières offres et actus. \nPrincipaux avantages et bénéfices :\nEnvironnement multiculturel \nCadre de travail convivial axé sur le bien-être et la santé \nEngagement en faveur de la diversité et de l’inclusion \nPolitique dynamique de développement de carrière : plan de formation, mobilités internes, etc. \nDéclaration de diversité\nDassault Systèmes, avant-gardiste en matière de technologie et d’innovation durable, s’efforce de créer des équipes toujours plus inclusives et diverses à travers le monde. Nous avons la forte conviction que nos employés sont notre atout numéro 1 et nous voulons que tous, se sentent libres d’être pleinement qui ils sont vraiment. Notre objectif est qu’ils ressentent fierté et sentiment d’appartenance. En tant qu’entreprise à la pointe du changement, il nous incombe de favoriser l’inclusion de tous et participer à création du monde de demain.\nInclusion statement\nAs a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.\nApply\nDassault Systèmes\">\nOUTSCALE offers virtual twins of organizations and trusted cloud environments that make innovation easier and grow competitiveness in a sustainable way.\nWant to learn more?\nVisit the other sections of our website to find out more.\nOur Culture & Values\n Discover our culture and values.\nTake me there\nYour Recruitment Journey\n Get to know about your recruitment journey.\nKnow more\nStudents & Graduates\n Be part of the future of our workforce - check out internship and job opportunities.\nLearn more","description_format":"text","description_chars":4808,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["CAD, PLM & BIM Software","Simulation & Digital Twin Software","Clinical Trial Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-07T19:26:29Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.555,"p_room":0.75,"age_days":33,"expected_fill_days":38,"reasons":["conf:45","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/dassault-systemes-technicien-support-it-fh","json_url":"https://alion.io/job/dassault-systemes-technicien-support-it-fh.json","meta":{"generated_at":"2026-10-28T09:05:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":144},"rest":"https://alion.io/mcp/rest/get_company?id=144"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdassault-systemes-technicien-support-it-fh"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdassault-systemes-technicien-support-it-fh"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdassault-systemes-technicien-support-it-fh"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dassault-systemes-technicien-support-it-fh\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdassault-systemes-technicien-support-it-fh"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2045577}},{"tool":"search_jobs","arguments":{"company":"3ds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2045577},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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