{"id":4230102,"url":"https://alion.io/job/dataart-technical-support-engineer","title":"Technical Support Engineer","company":{"id":46984,"name":"DataArt","domain":"dataart.com","url":"https://alion.io/company/dataart-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Almaty, Kazakhstan"],"countries":["KZ"],"hiring_countries":["KZ","AM"],"hiring_countries_total":2,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"Jira","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-13T09:30:21Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T16:16:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are looking for a Technical Support Engineer to join our team and provide technical and operational support for business applications and processes.\nThe project is centered on building an asset management system for the investment domain using advanced data solutions and real time insights. It supports informed decision making and handles large data volumes in a collaborative environment.\nProvide day-to-day support to business users, helping them troubleshoot and resolve application-related issues.\nSupport business and system processes, ensuring the smooth and reliable operation of applications.\nWork directly with client organisations to investigate issues, address requests, and ensure effective communication.\nCollaborate with internal teams to manage and resolve support tasks and technical issues.\nEscalate complex issues to relevant stakeholders and coordinate follow-up activities through to resolution.\nTrack, prioritise, and manage incidents and support requests using Jira or similar task management tools.\nWork with databases, investigate data-related issues, and write complex SQL queries for troubleshooting and analysis.\nProvide support for both desktop and web-based applications.\nAssist with reporting activities, including investigating discrepancies and validating report outputs.\nWork with data files, performing data checks, troubleshooting data-related issues, and supporting data processing activities.\nBachelor's degree in Information Technology, Computer Science, or a related field.\nAt least 2 years of experience in application support, technical support, or a similar role, preferably within banking, financial services, fintech, or another business-critical environment.\nExperience providing technical support to business users and supporting business or system processes.\nExperience working with client organisations and communicating with internal and external stakeholders.\nPractical experience using Jira or similar task and issue management tools.\nGood knowledge of databases and the ability to write and troubleshoot complex SQL queries.\nExperience supporting desktop and web-based applications.\nExperience working with reports, data files, and data validation.\nStrong analytical and problem-solving skills, with the ability to 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