{"id":10428,"url":"https://alion.io/job/databento-technical-support-engineer-l1frontline-support","title":"Technical Support Engineer (L1/Frontline Support)","company":{"id":3463,"name":"Databento","domain":"databento.com","url":"https://alion.io/company/databento","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"C","score":58,"open_postings":13,"ghost_share":0.692,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":110000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":80},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"eBPF","optional":false},{"name":"Python","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Tcpdump","optional":false},{"name":"Wireshark","optional":false},{"name":"Discord","optional":true},{"name":"Grafana","optional":true},{"name":"Loki","optional":true},{"name":"Prometheus","optional":true},{"name":"Sentry","optional":true}],"status":"live","first_seen_at":"2026-03-23T16:41:59Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-16T06:34:20Z","board_verified":true,"closed_at":null,"days_open":206,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":206},"description":"The financial industry is growing at a record pace, but our data providers are still stuck in the past - with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.\nDatabento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.\nThis role sits squarely at L1: you’ll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.\nResponsibilities\nAct as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.\nEscalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.\nIdentify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.\nWrite technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.\nHelp manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.\nWhat we typically look for\nPrior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data. \nAt least 2 years of experience in technical support, QA, or engineering. \nWorking proficiency in Python.\nExperience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.\nExperience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.\nStrong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus. \nExperience at an early-stage startup is a plus. \nNotice about phishing scams\nBe cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.\n--\nDatabento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.\nOur recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!","description_format":"text","description_chars":3675,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","Financial Data & Market Intelligence"],"lifecycle":[{"event":"open","at":"2026-03-23T16:41:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.088,"p_room":0.28,"age_days":206,"expected_fill_days":30,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/databento-technical-support-engineer-l1frontline-support","json_url":"https://alion.io/job/databento-technical-support-engineer-l1frontline-support.json","meta":{"generated_at":"2026-10-16T11:04:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9772,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3463},"rest":"https://alion.io/mcp/rest/get_company?id=3463"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatabento-technical-support-engineer-l1frontline-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatabento-technical-support-engineer-l1frontline-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatabento-technical-support-engineer-l1frontline-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/databento-technical-support-engineer-l1frontline-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatabento-technical-support-engineer-l1frontline-support"}]}