{"id":214860,"url":"https://alion.io/job/databricks-incident-manager","title":"Incident Manager","company":{"id":15,"name":"Databricks","domain":"databricks.com","url":"https://alion.io/company/databricks","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":859,"ghost_share":0.263,"stale_share":0,"repost_share":0.003,"time_to_fill_p50_days":76,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":107000,"max_usd":221000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Databricks","optional":false},{"name":"Datadog","optional":false},{"name":"ElasticSearch","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"Splunk","optional":false},{"name":"SRE","optional":false}],"status":"live","first_seen_at":"2026-06-30T21:09:20Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-11-01T02:03:02Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":122},"description":"Incident Manager \nUS Remote\nCSQ127R151\nAt Databricks, we are passionate about empowering data teams to tackle the world’s most challenging problems - from bringing the next mode of transportation to reality to accelerating the development of medical breakthroughs. We achieve this by building and operating the world’s best data and AI infrastructure platform, enabling our customers to leverage deep data insights and enhance their business. Founded by engineers - and customer-obsessed - we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started.\nAs an Incident Manager, you will lead Databricks’ most critical production incidents while providing clear, accurate, and timely communication to customers, executives, and engineers. You’ll serve as both incident commander and reliability engineer; orchestrating multi-team responses, driving real-time status updates, and partnering with engineering to analyze and prevent failures. Your work will ensure Databricks maintains not only technical resilience but also customer and stakeholder confidence during high-impact events.\nThis role combines operational leadership, technical systems knowledge, and exceptional communication skills. You will be at the intersection of engineering depth and operational clarity, ensuring that every major incident is managed with precision, transparency, and continuous improvement.\nThe impact you will have here:\nLead critical incidents - coordinate multi-disciplinary response efforts across Databricks’ cloud-based services to rapidly mitigate impact and restore operations.\nDrive technical root cause analysis and reliability improvements:\ncollaborate with engineering teams to trace and document underlying causes across distributed systems, services, and data stores.\nSummarize key learnings, clearly communicate action items, and ensure that technical and procedural improvements are followed through.\n Own communications during incidents - deliver frequent, high-quality updates to internal stakeholders (executives, engineering leadership, support) and compose and publish customer-facing notifications that are accurate, timely, and empathetic.\nMentor and train peers in both incident communication and technical response disciplines to raise the overall quality of Databricks’ incident response.\nWhat are we looking for:\n5+ years of experience in incident management, site reliability engineering, or production operations supporting large-scale, cloud-native systems.\nProven ability to lead and coordinate high-severity incidents, including identifying impact, isolating fault domains, and managing multi-team response efforts.\nStrong understanding of cloud infrastructure (AWS, Azure, or GCP) - including compute, networking, storage, and observability components.\nDeep expertise in log analysis and debugging:\nFamiliarity with log aggregation and search tools (e.g., Datadog, Elasticsearch, Splunk, Cloud Logging, or OpenTelemetry).\nHands-on experience with observability systems - metrics, logging, and tracing frameworks (Prometheus, Grafana, OpenTelemetry, etc.).\nProficiency in at least one major programming or scripting language (Python, Go, or Bash) for automating diagnostics, data collection, or analysis.\nExperience developing and maintaining incident playbooks and communication templates to ensure consistent, timely updates.\nExcellent contextual interpretation and writing skills, as well as the ability to effectively summarize and communicate to both technical and business audiences, are required.\nBS, Master's or other advanced degree in Computer Science or Computer Engineering, or related Engineering field.\nPay Range Transparency\nDatabricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.\nZone 1 Pay Range\n$144,600—$198,900 USD\nZone 2 Pay Range\n$130,200—$178,950 USD\nZone 3 Pay Range\n$123,000—$169,050 USD\nZone 4 Pay Range\n$115,700—$159,050 USD\nAbout Databricks\nDatabricks is the Data and AI company. More than 20,000 organizations worldwide - including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 - rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.\nBenefits\n At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.\nOur Commitment to Diversity and Inclusion\nAt Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.\nCompliance\nIf access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.","description_format":"text","description_chars":6437,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Query Engines & Big Data Processing","Data Warehouses & Lakehouses","MLOps"],"lifecycle":[{"event":"open","at":"2026-09-05T08:49:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 517 · green card filings: 130","filings_12m":517,"filings_prev_12m":400,"green_card_filings_12m":130,"median_offered_wage_usd":157253,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.696,"p_room":0.36,"age_days":122,"expected_fill_days":76,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/databricks-incident-manager","json_url":"https://alion.io/job/databricks-incident-manager.json","meta":{"generated_at":"2026-11-01T04:32:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6982,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15},"rest":"https://alion.io/mcp/rest/get_company?id=15"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatabricks-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatabricks-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatabricks-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/databricks-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatabricks-incident-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":214860}},{"tool":"search_jobs","arguments":{"company":"databricks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":214860},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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