{"id":4211600,"url":"https://alion.io/job/datacentrix-desktop-engineer","title":"Desktop Engineer","company":{"id":57422,"name":"Datacentrix","domain":"datacentrix.co.za","url":"https://alion.io/company/datacentrix","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pietermaritzburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-11T08:01:04Z","employer_posted_date":null,"last_verified_at":"2026-11-11T08:01:04Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Reference: JHB007377-Ruan-1\n\nOur client in the agriculture and food production sector is looking for 2x Desktop Engineers in the Dundee and Albert Falls areas on a 3 months contract. Candidates need to have solid Desktop Support experience with knowledge of Network troubleshooting as initial support before escalating to the Network team.\nDuties & Responsibilities\nKey Responsibilities\nEnd User Support\n\nProvide Level 1 and Level 2 support for desktops, laptops, mobile devices, printers, scanners, and peripherals.\n\nDiagnose and resolve hardware, software, and operating system issues.\n\nSupport Microsoft Windows 10/11 and Microsoft 365 applications.\n\nTroubleshoot Outlook, Teams, OneDrive, and SharePoint access issues.\n\nManage incidents and requests through the IT service desk.\n\nUser Administration\n\nCreate, modify, and disable user accounts.\n\nManage Active Directory and Microsoft Entra ID user administration.\n\nReset passwords and maintain security group memberships.\n\nSupport MFA and identity management processes.\n\nDevice Deployment & Lifecycle Management\n\nConfigure and deploy desktops, laptops, and mobile devices.\n\nBuild and maintain workstation images.\n\nManage hardware refreshes and equipment replacements.\n\nMaintain IT asset registers and software inventories.\n\nInfrastructure Support\n\nBasic troubleshooting of LAN, WAN, wireless, and VPN connectivity issues.\n\nBasic support on switches, access points, and network cabling.\n\nAssist infrastructure teams with server and communication room checks.\n\nEscalate network and server incidents where required.\n\nExperience Required\nEssential\n\n3-5 years desktop or end-user support experience.\n\nExperience supporting 200+ users.\n\nStrong Microsoft environment support experience.\n\nExperience with ticketing systems.\n\nIP camera and access control system support\n\nExperience supporting remote branch environments\n\nValid driver's license and willingness to travel between sites\n\nAny experience with scales and label printers would be advantageous\n\nQualifications\n\nGrade 12 / Matric.\n\nNational Diploma or Degree in Information Technology.\n\nAdvantageous 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