{"id":3949566,"url":"https://alion.io/job/datacentrix-senior-support-engineer-aggeneys","title":"Senior Support Engineer Aggeneys","company":{"id":57422,"name":"Datacentrix","domain":"datacentrix.co.za","url":"https://alion.io/company/datacentrix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false}],"status":"live","first_seen_at":"2026-10-29T09:01:06Z","employer_posted_date":null,"last_verified_at":"2026-10-29T09:01:06Z","board_verified":false,"closed_at":null,"days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"Reference: JHB007358-Nondu-1\n\nDatacentrix is looking for a Senior Support Engineer to be based in Aggeneys Northern Cape. To provide cloud infrastructure, datacenter software and end user computing support The successful candidate will be based on our client site. Accommodation will be provided drivers License and own car essential.\nDuties & Responsibilities\nKey Performance Areas \n\nProvide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies.\n\nAble to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.\n\nManage call escalations to 2nd level and specialist support within Datacentrix as well as customer vendors.\n\nMust be a team player with the ability to work in and with a virtual team.\n\nLiaise between users, IT Outsource providers and internal IT processes\n\nAssist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate\n\nIdentify and escalate persistent incidents\n\nMust be available to provide after-hours Standby support\n\nDevelops and maintains a professional working relationship with the clients and client end-users (VIP users) in support of the Service Delivery Manager.\n\nConfirms Call resolution with end user before resolving of the call on Heat.\n\nMaintains service and quality levels according to of the company’ business standards, processes and procedures.\n\nCreates and updates documentation related to all Standard Operating Procedures.\n\nAbility to communicate oral or written feedback and technical information to all levels of end-user\n\nMinimum Qualifications:\n\nMatric \\ Grade 12 (Compulsory)\n\nTertiary IT qualification\n\nA+ or N+ / MCSE or tertiary IT Qualification.At least 3+ years’ experience delivering End User Computing Support Services in a customer environment\n\nAD and GPO Experience (Creating Users and Managing 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