{"id":4054896,"url":"https://alion.io/job/datacentrix-snr-euc-tier-3-engineer-manageengine-endpoint-central","title":"Snr EUC Tier 3 Engineer - ManageEngine Endpoint Central","company":{"id":57422,"name":"Datacentrix","domain":"datacentrix.co.za","url":"https://alion.io/company/datacentrix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pretoria, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T15:01:05Z","employer_posted_date":null,"last_verified_at":"2026-11-10T15:01:05Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Reference: JHB007338-Arnel-2\n\nWe are looking for a highly skilled Senior Tier 3 EUC Engineer with advanced hands-on expertise in ManageEngine Endpoint Central for a long-term contract role. \n\nThe role will focus on advanced endpoint management, including patch management, software deployment, OS imaging, application distribution, device configuration and endpoint compliance, while acting as a senior escalation point for complex EUC incidents.\n\nIf you have strong ManageEngine Endpoint Central expertise and enjoy solving complex endpoint challenges in a large enterprise environment, we would like to hear from you.\nDuties & Responsibilities\nQualifications and Certifications\n\nNQF Level 5 or IT Diploma\n\nApple Certified Support Professional\n\nITIL 4/5 Foundation\n\nMicrosoft 365 Certified: Modern Desktop Administrator Associate/Architect\n\nManageEngine Endpoint Central Device Management Certification\n\nMinimum Experience\n\nMinimum of six years’ relevant End User Computing, desktop engineering, endpoint support or technical support experience.\n\nAt least three years’ experience in a Tier III or senior EUC support role within a structured enterprise IT or IT Service Management environment.\n\nExperience administering endpoint management and Mobile Device Management technologies - advanced hands-on expertise in ManageEngine Endpoint Central is critical.\n\nExperience supporting enterprise device deployments, operating system upgrades, service transitions and major End User Computing projects.\n\nTechnical Competencies\n\nExperience with operating system imaging, standard device builds, patch management, software packaging and application deployment.\n\nWorking knowledge of Windows, Microsoft 365 and enterprise endpoint environments; macOS, Linux, iOS and Android experience will be advantageous.\n\nKnowledge of Incident, Problem, Change, Release, Knowledge, Configuration and IT Asset Management processes. \n\nExperience conducting technical investigations, Root Cause Analysis and implementing corrective and preventative actions.\n\nStrong analytical, problem-solving, documentation, communication, mentoring and stakeholder-management skills.\n\nResponsibilities\n\nProvide Tier III remote and onsite support, ticket triage, advanced troubleshooting and resolution of complex End User Computing incidents and service requests.\n\nAct as the senior escalation point for Tier I and Tier II teams, ensuring escalations contain sufficient diagnostic, impact and troubleshooting information.\n\nTroubleshoot hardware, operating systems, software, user profiles, access, connectivity, device configuration and other end-user technology issues, collaborating with relevant technical teams and service providers.\n\nDeploy, configure, administer and support desktops, laptops, tablets, mobile devices and related end-user technologies throughout the device lifecycle.\n\nDevelop, test, maintain and deploy approved operating system images, standard device builds, software packages, patches and upgrades.\n\nAdminister ManageEngine and other approved endpoint management technologies across Windows, macOS, Linux, iOS and Android devices.\n\nManage device enrolment, provisioning, software distribution, patching, remote administration, endpoint health, security and compliance policies, inventory, licensing and lifecycle processes.\n\nAdminister Mobile Device Management services, including secure corporate access, application control, configuration profiles, remote lock and remote wipe.\n\nMaintain standardised operating system configurations, desktop software and device builds across the supported environment.\n\nSupport bulk deployments, technology refreshes, new joiners, employee movements, leavers, device moves, additions, changes and upgrades.\n\nParticipate in the planning, readiness assessment, testing, piloting, rollout and post-implementation support of major operating system, software and enterprise-wide End User Computing projects.\n\nTake technical ownership of major or complex incidents and coordinate investigation, communication, escalation and resolution activities.\n\nInvestigate recurring and high-impact incidents and contribute to Problem Management, Root Cause Analysis, corrective actions, known errors and preventative measures.\n\nParticipate in contract transitions, discovery, knowledge transfer, technical handover, environment validation and service stabilisation activities.\n\nCreate and maintain technical documentation, operating procedures, support guides, configuration records, known error records and knowledge articles.\n\nMaintain accurate records within the approved IT Service Management system and manage assigned activities in accordance with service levels, quality standards and operational requirements.\n\nProvide technical guidance, mentoring and knowledge transfer to Tier I and Tier II support personnel.\n\nComply with applicable IT service management, security, governance, change, release, asset, configuration and operational policies and standards.\n\nPerform other reasonable technical and operational duties aligned with the seniority and nature of the 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