{"id":3373733,"url":"https://alion.io/job/datacom-customer-service-representative-early-careers","title":"Customer Service Representative - Early Careers","company":{"id":3438,"name":"Datacom","domain":"datacomgroup.com","url":"https://alion.io/company/datacom","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":11,"ghost_share":0,"stale_share":0.273,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Modbury, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T17:34:42Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Start Your Career in Tech with Datacom!\nFinished school and wondering what’s next?\nYou don’t need years of experience or a long list of qualifications to start building a great career.\nJoin Datacom as a Customer Service Representative and get paid while you learn, gain real workplace experience and work towards your Certificate III in IT.\nThis could be your first step into a career you haven’t even discovered yet.\nYour first step\nYou’ll start in our customer contact centre, where you’ll learn how to support customers, solve problems and work as part of a professional team.\nAlong the way, you’ll build skills that can set you up for your future, including:\nCommunicating confidently with customers\nSolving problems and thinking on your feet\nBuilding your technology and digital skills\nWorking with different people and teams\nManaging priorities and taking ownership\nBuilding confidence in a professional workplace\nYou’ll also work towards obtaining a Government Security Clearance, giving you the opportunity to support some of Datacom’s valued clients across Australia.\nWhere could it take you?\nThis is where it gets exciting.\nYour first role at Datacom doesn’t have to be your forever role.\nWhile gaining hands-on experience and completing your Certificate III in IT, you’ll get exposure to a large technology business and start discovering what you’re good at and where you might want your career to go.\nOver time, you could explore opportunities and career pathways across areas such as:\nPeople Leadership | Quality | Knowledge Management | Workforce Management | Customer Experience | Technology\nYou’ll also have access to learning and development opportunities designed to help you continue building your skills.\nYou don’t need to have your whole career figured out. This is a place to start exploring it.\nWho are we looking for?\nWe’re not expecting you to arrive knowing everything.\nWe’re looking for people with the attitude and potential to learn.\nYou might be a great fit if you:\nAre curious and enjoy learning new things\nLike helping people and solving problems\nHave good attention to detail\nCommunicate clearly and respectfully\nAre patient and understanding\nEnjoy being part of a team\nAre reliable and punctual\nHave basic computer skills\nCan type around 20 words per minute\nAre an Australian Citizen and able to obtain the required security clearance\nMost importantly, bring a positive attitude and a willingness to learn. We can help you build the skills from there.\nWhat does the roster look like?\nThe role operates Monday to Friday between 7:00am and 7:30pm on a rotating roster.\nYou’ll work an average of 37.5 hours across five days, and rosters are provided two weeks in advance, so you know when you’re working.\nWhy Datacom?\nDatacom is one of Australia and New Zealand’s largest technology services companies, but what makes us different is our people.\nFor someone starting their career, Datacom gives you the opportunity to learn, gain experience, meet people working across different areas of technology and start figuring out the career that’s right for you.\nSo, if you’re finishing school, starting out in the workforce or simply looking for an opportunity to get your foot in the door of the tech industry, we’d love to hear from you.","description_format":"text","description_chars":3263,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Managed IT Services (MSP)","Systems Integrators","Payroll Services"],"lifecycle":[{"event":"open","at":"2026-10-28T02:03:31Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":8,"expected_fill_days":34,"reasons":["conf:3","velocity","win:early"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/datacom-customer-service-representative-early-careers","json_url":"https://alion.io/job/datacom-customer-service-representative-early-careers.json","meta":{"generated_at":"2026-11-04T19:29:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30008,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3438},"rest":"https://alion.io/mcp/rest/get_company?id=3438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatacom-customer-service-representative-early-careers"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatacom-customer-service-representative-early-careers"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatacom-customer-service-representative-early-careers"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datacom-customer-service-representative-early-careers\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatacom-customer-service-representative-early-careers"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3373733}},{"tool":"search_jobs","arguments":{"company":"datacomgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3373733},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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