{"id":1644392,"url":"https://alion.io/job/datacom-general-manager-product-6-month-fixed-term","title":"General Manager - Product - 6 Month Fixed Term","company":{"id":3438,"name":"Datacom","domain":"datacomgroup.com","url":"https://alion.io/company/datacom","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":12,"ghost_share":0,"stale_share":0.417,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":112000,"period":"year","method":"role_country_seniority_unknown","sample_n":67},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-01T23:03:25Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-18T22:42:32Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Our Why\nDatacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.\nAbout the role (your why)\nAt Datacom, we're passionate about connecting people and technology to solve real-world challenges. We're looking for an experienced and visionary General Manager - Product to lead a team of product managers and drive the strategy, execution, and commercial success of a diverse product portfolio, with a strong focus on managed IT outsourcing, Service Desk operations, and customer experience technologies.\nThis is a senior leadership opportunity for someone who thrives in complex environments, is passionate about creating customer value, and has a proven track record of delivering successful products at scale. You'll partner closely with Engineering, Design, Go-To-Market, Customer Success and executive stakeholders to define and execute a compelling product vision that delivers meaningful business outcomes\nWhat You'll Do\nAs our General Manager - Product, you will:\nLead, mentor and develop a high-performing team of Product Managers.\nDefine and execute strategic product visions and roadmaps aligned with company objectives.\nDrive customer and business value across both existing and emerging products.\nOwn and optimise the end-to-end product lifecycle from discovery and ideation through to delivery and continuous improvement.\nIdentify opportunities to increase recurring revenue and support market growth initiatives.\nBuild strong partnerships across Engineering, Design, Sales, Go-To-Market and Customer Success teams.\nChampion customer-centric decision-making through deep customer insights and market understanding.\nEstablish a culture of accountability, collaboration and operational excellence.\nLeverage product performance metrics and commercial insights to inform strategic decisions.\nEnsure products are delivered to a high standard and achieve targeted commercial outcomes.\nChampion the integration of ITIL best practices and service management frameworks across the product portfolio.\nOversee the strategic roadmap for customer experience technologies and Service Desk tooling to enhance service delivery.\nWhat You'll Bring\nWe're looking for a strategic product leader who combines commercial acumen with strong people leadership skills.\nExtensive experience leading the full product lifecycle from concept through to market delivery and optimisation.\nDemonstrated success managing product roadmaps and aligning initiatives to broader business goals.\nExperience leading and developing product management teams.\nStrong stakeholder management skills with the ability to build influence across multiple business functions.\nExperience working in cross-functional environments including engineering, sales, go-to-market and customer success teams.\nStrong commercial awareness, including understanding product performance and business outcomes. \nProven experience in managed IT outsourcing environments, with a strong understanding of commercial service delivery models.\nDemonstrated expertise in ITIL and IT service management (ITSM) principles.\nDeep knowledge of modern Service Desk operations and customer experience technologies.\nKey Skills\nStrategic product planning and execution.\nCustomer insight and market analysis.\nRevenue growth and value creation.\nStrong communication, influence and executive stakeholder engagement.\nRoadmap development and prioritisation.\nCoaching, mentoring and leadership development.\nProcess improvement and operational excellence.\nData-driven decision making and performance measurement.\nAbility to balance customer needs with commercial priorities and organisational goals.\nManaged IT outsourcing strategy and service design.\nITIL framework application and continuous improvement.\nService Desk and customer experience technology ecosystems.\nCulture and Benefits\nDatacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.\nWe care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.","description_format":"text","description_chars":4696,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Managed IT Services (MSP)","Systems Integrators","Payroll Services"],"lifecycle":[{"event":"open","at":"2026-10-01T23:03:25Z"}],"visa":[],"liveness":{"score":71,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.79,"p_room":0.9,"age_days":15,"expected_fill_days":34,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/datacom-general-manager-product-6-month-fixed-term","json_url":"https://alion.io/job/datacom-general-manager-product-6-month-fixed-term.json","meta":{"generated_at":"2026-10-19T01:49:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1071,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3438},"rest":"https://alion.io/mcp/rest/get_company?id=3438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatacom-general-manager-product-6-month-fixed-term"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatacom-general-manager-product-6-month-fixed-term"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatacom-general-manager-product-6-month-fixed-term"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datacom-general-manager-product-6-month-fixed-term\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatacom-general-manager-product-6-month-fixed-term"}]}