{"id":4148254,"url":"https://alion.io/job/datacom-senior-solution-advisor-workplace","title":"Senior Solution Advisor - Workplace","company":{"id":3438,"name":"Datacom","domain":"datacomgroup.com","url":"https://alion.io/company/datacom","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Copilot","optional":true},{"name":"Microsoft Entra ID","optional":true}],"status":"live","first_seen_at":"2026-11-12T08:08:22Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T08:08:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us\nAt Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes.\nWhether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.\nAbout the Role\nThe Senior Solution Advisor - Workplace is a senior individual contributor responsible for translating complex customer workplace requirements into commercially viable, scalable and deliverable managed services solutions.\nThe role has a strong presales focus, with more than 50% of the position dedicated to solution design, pricing and costing, proposal development, and preparing high-quality responses for complex Modern Workplace opportunities.\nWorking closely with customers, sales teams and technical specialists, the Senior Solution Advisor gathers and validates requirements across end-user computing, Microsoft 365, endpoint and device management, identity, collaboration, mobility and workplace support services. You will evaluate solution options and develop workplace solutions that balance user experience, security, operational supportability and commercial outcomes.\nYou will engage directly with customer stakeholders to understand their workplace strategy, current environment, service challenges and future requirements, translating these into clear and compelling solution recommendations. Operating within a team led by a Team Leader, you will work autonomously, provide technical and commercial guidance to peers, and take ownership of solution and proposal deliverables.\nWhat you'll do\nAs a Senior Solution Advisor - Workplace, you will:\nDrive hands-on presales solutioning for complex Workplace and Modern Workplace opportunities, from qualification and discovery through solution development, costing, approvals and proposal submission.\nTranslate customer business, user, technical, commercial and operational requirements into clear and supportable Workplace solution designs.\nDevelop solutions across areas including Microsoft 365, endpoint management, end-user computing, device lifecycle, collaboration, identity, mobility and workplace support services.\nBuild solution cost models and pricing inputs, documenting assumptions, dependencies, risks and exclusions, and progressing solutions through commercial and technical approval processes.\nPrepare high-quality responses and supporting artefacts, including high-level designs, service descriptions, solution narratives, Statements of Work and pricing.\nCoordinate technical specialists, service delivery, sales, commercial and other service lines to deliver coherent end-to-end Workplace solutions within required timeframes.\nLead and participate in customer discovery workshops and presentations to understand workplace requirements, validate assumptions, explain solution options and build confidence in the recommended approach.\nReview proposed solutions for alignment with Datacom architecture, security, operational supportability and delivery standards.\nIncorporate emerging Workplace technologies, including AI, automation and modern endpoint capabilities, where they provide measurable customer, user or operational value.\nEnsure Workplace solutions are appropriately costed, approved, supportable and maintainable throughout their lifecycle.\nProvide technical and commercial input into Workplace service renewals, transformations, migrations and contract transitions.\nIdentify opportunities to improve employee experience, service efficiency, security and automation within proposed Workplace solutions.\nProvide peer guidance and share expertise with Solution Architects, consultants and other solution contributors without formal people-management accountability.\nPromote a health and safety culture that values people and sustainability in line with Datacom policy.\nWhat you'll bring\nAt least seven years of broad IT experience, including substantial experience in Modern Workplace, end-user computing, managed services, solution architecture or presales.\nDemonstrated experience owning solution development and proposal deliverables for large or complex Workplace opportunities.\nStrong knowledge of the Microsoft Modern Workplace ecosystem, particularly Microsoft 365 and associated workplace technologies.\nExperience designing solutions across areas such as: \nMicrosoft 365\nMicrosoft Intune and endpoint management\nWindows endpoint environments\nIdentity and access management\nCollaboration and productivity services\nDevice lifecycle and end-user computing\nMobility\nWorkplace support and service desk integration\nStrong commercial and pricing capability, including solution costing, assumptions, risks, margin considerations and the trade-offs required to develop competitive and deliverable managed services.\nAbility to produce high-quality architecture and proposal documentation including solution overviews, SORs, SOWs, HLDs, service descriptions and tender responses.\nStrong understanding of workplace security and the relationship between identity, devices, applications, data and user access.\nExperience with hybrid and cloud-based enterprise environments, particularly Microsoft Azure and Microsoft 365.\nUnderstanding of managed services commercial models, including project pricing, recurring services, fixed-price and time-and-materials engagements.\nExcellent written and verbal communication skills, with the ability to translate complex technical concepts into clear, commercially persuasive customer propositions.\nStrong analytical, planning and problem-solving capability with a practical, solution-driven mindset.\nA collaborative, organised and delivery-focused approach, with the ability to coordinate multiple technical and commercial contributors without formal line-management authority.\nThe confidence to engage with customer stakeholders across technical, operational and executive audiences.\nNice to have\nExperience designing and transitioning enterprise Modern Workplace managed services.\nKnowledge of Microsoft technologies such as Intune, Entra ID, Teams, Windows, Autopilot, Microsoft 365 and Copilot.\nExperience with digital employee experience, endpoint analytics, automation or self-service technologies.\nUnderstanding of AI and automation and their application within Workplace services and support models.\nFamiliarity with industry security, compliance and information-protection frameworks relevant to enterprise Workplace environments.\nExperience supporting large-scale device refresh, endpoint transformation, Microsoft 365 migration or workplace transformation programs.\nBachelor’s degree in Computer Science, Information Technology, Engineering or equivalent industry experience.\nRelevant industry certifications across Microsoft, Modern Workplace, endpoint management, cloud, security or service management.\nCulture and benefits\nJoin a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.\nWe're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.\nWhy you will love working here\nPaid parental leave\n24/7 Employee Assistance Programme (DataCare)\nOngoing learning, certifications, and career development opportunities\nAccess to industry-leading learning platforms and future skills training\nRecognition programmes that celebrate great work\nGreat employee discounts and financial wellbeing benefits\nMeaningful work that makes a real impact\nEligibility criteria and conditions may apply to some benefits.","description_format":"text","description_chars":8166,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Centers & Colocation","Managed IT Services (MSP)","Systems Integrators","Payroll Services"],"lifecycle":[{"event":"open","at":"2026-11-12T08:08:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":34,"reasons":["conf:2","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/datacom-senior-solution-advisor-workplace","json_url":"https://alion.io/job/datacom-senior-solution-advisor-workplace.json","meta":{"generated_at":"2026-11-12T12:45:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3438},"rest":"https://alion.io/mcp/rest/get_company?id=3438"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatacom-senior-solution-advisor-workplace"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatacom-senior-solution-advisor-workplace"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatacom-senior-solution-advisor-workplace"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datacom-senior-solution-advisor-workplace\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatacom-senior-solution-advisor-workplace"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4148254}},{"tool":"search_jobs","arguments":{"company":"datacomgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4148254},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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