{"id":2016221,"url":"https://alion.io/job/datacorp-incident-manager","title":"Incident Manager","company":{"id":3908459,"name":"Datacorp","domain":"datacorp.fr","url":"https://alion.io/company/datacorp-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"freelance","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33000,"max":40000,"currency":"EUR","period":"year","gross":null,"usd_annual":45011},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-22T22:45:12Z","employer_posted_date":null,"last_verified_at":"2026-09-22T22:45:12Z","board_verified":false,"closed_at":null,"days_open":32,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":32},"description":"Nous recherchons un(e) Incident Manager expérimenté(e) pour piloter la gestion des incidents majeurs et coordonner la résolution des crises IT au sein de notre organisation. Ce poste, exposé et exigeant, requiert un sang-froid exemplaire, un excellent sens de la communication et une réelle capacité à fédérer des équipes techniques sous pression.\nMissions principales1. Gestion des incidents majeurs\nCoordonner la résolution rapide des incidents critiques (P1/P2), en mobilisant les équipes techniques et en assurant un retour à la normale dans les meilleurs délais.\n2. Communication de crise\nAssurer une communication claire et régulière avec les parties prenantes (utilisateurs, direction, clients) pendant toute la durée de l'incident.\n3. Analyse post-incident\nConduire des analyses de causes profondes (RCA), rédiger des rapports post-mortem et proposer des actions correctives pour éviter la récurrence.\n4. Suivi des indicateurs de performance\nSurveiller les SLA/KPI liés aux incidents, produire des tableaux de bord et participer aux comités de pilotage.\n5. Amélioration continue et coordination\nCollaborer avec les équipes IT (support, infrastructure, développement, sécurité) pour améliorer les processus de gestion des incidents et renforcer la résilience du système.\nProfil recherché\n• Savoir gérer et appliquer strictement un processus complexe de gestion de crises (incidents majeurs).\n• Expérience confirmée en gestion de crise ou d'incidents majeurs.\n• Excellente communication écrite et orale, capable de s'adresser à des utilisateurs multiples (près de 100 000 au total), y compris parfois à des interlocuteurs VIP.\n• Excellente maîtrise de son stress — critère éliminatoire dans le processus de sélection.\nCompétences complémentaires appréciées• Connaissance des référentiels ITIL (gestion des incidents, des problèmes, des changements).\n• Aisance avec les outils de supervision, de ticketing et de reporting (dashboards, KPI).\n• Capacité à animer des cellules de crise et à assurer une prise de décision rapide.\n• Esprit d'analyse, rigueur et sens des priorités.","description_format":"text","description_chars":2081,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-07T13:04:23Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":0.6,"p_active":0.766,"p_room":0.75,"age_days":31,"expected_fill_days":37,"reasons":["seen:31","velocity","win:late"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":45011,"is_top_pay":false},"html_url":"https://alion.io/job/datacorp-incident-manager","json_url":"https://alion.io/job/datacorp-incident-manager.json","meta":{"generated_at":"2026-10-25T01:52:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3908459},"rest":"https://alion.io/mcp/rest/get_company?id=3908459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatacorp-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatacorp-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatacorp-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datacorp-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatacorp-incident-manager"}]}