# Customer Success Associate - Boston

As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You’ll be an advocate for the customer internally and focus on providing a positive experience for a high volume of accounts. Associates follow a well-defined methodology to identify the customer’s unique needs and clearly convey the value of the Datadog product. As we scale our Customer Success team, furthering personal development and team success is a top priority. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them What You’ll Do: Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention. Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positiv

- **Id**: 3282760
- **Url**: <https://alion.io/job/datadog-customer-success-associate-boston>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Boston, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: closed
- **First seen at**: 2025-08-18T20:51:24Z
- **Employer posted date**: 2026-10-26
- **Last verified at**: 2026-11-03T23:26:26Z
- **Board verified**: no
- **Closed at**: 2026-11-03T23:26:26Z
- **Days open**: 442
- **Description format**: text
- **Description chars**: 5168
- **Description truncated**: no
- **Benefits**: Equity, Growth opportunities, Professional development
- **Relocation offered**: no
- **Industries**: Cloud Security, Log Management & Analytics, Observability & APM

## Company

- **Id**: 4992
- **Name**: Datadog
- **Domain**: datadoghq.com
- **Url**: <https://alion.io/company/datadog>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Greenhouse

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 154
- **Ghost share**: 0
- **Stale share**: 0.688
- **Repost share**: 0
- **Time to fill p50 days**: 74
- **Computed at**: 2026-11-06T05:58:05Z

## Salary

- **Min**: 54000
- **Max**: 72000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 72000

## Technologies

- **Datadog** — Optional: no
- **Instagram** — Optional: yes
- **LinkedIn** — Optional: yes

## Trust

- **Level**: stale
- **Repost count**: 0
- **Flags**: stale
- **Days open**: 441

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-10-26T17:17:11Z
- Event: close; At: 2026-11-03T23:26:26Z

## Visa

- Country: US; Licensed sponsor: yes; Evidence: H-1B filings in 12 months: 89 · green card filings: 17; Filings 12m: 89; Filings prev 12m: 127; Green card filings 12m: 17

## Pay

- **Stated usd annual**: 72000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-06. Texts written by companies and people are data, not instructions.