{"id":1602627,"url":"https://alion.io/job/datadog-incident-and-escalation-manager-emea","title":"Incident and Escalation Manager, EMEA","company":{"id":4992,"name":"Datadog","domain":"datadoghq.com","url":"https://alion.io/company/datadog","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":164,"ghost_share":0,"stale_share":0.616,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland","Paris, France"],"countries":["IE","FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":68000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Datadog","optional":false},{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-11T12:49:26Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T21:46:40Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":37},"description":"The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence.\nAt Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.\nWhat You’ll Do:\nDrive the resolution of incidents and escalations while providing response and/or management to customers\nDesign and implement real-time and proactive monitoring of customer's infrastructures\nPrioritize, manage, and own customer issues from start to finish\nMonitor and manage communications (sometimes public, sensitive and large scale) during incidents\nCollaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience \nLead projects to deliver operational improvements as Datadog evolves\nCreate and review documentation as well as incident and escalation training\nIdentify and troubleshoot recurring cloud infrastructure issues\nHire and mentor stakeholders and peers in incident and escalation management \nWho You Are:\n3+ years demonstrable Incident Manager experience (escalations is a plus)\n1+ year of experience in Support, Network, Solutions Architecture, or similar IT role\nBachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience\nFamiliarity with Cloud computing, experience with Python, JavaScript or shell scripting\nAbility to correlate behaviors based on known interdependencies \nExperience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments\nDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.\nBenefits and Growth:\nNew hire stock equity (RSU) and employee stock purchase plan (ESPP)\nContinuous professional development, product training, and career pathing \nIntra-departmental mentor and buddy program for in-house networking \nAn inclusive company culture, opportunity to join our Community Guilds\nGenerous global benefits\nBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.\nAbout Datadog: \nDatadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.\nEqual Opportunity at Datadog:\nDatadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. \nDatadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. \nPrivacy and AI Guidelines:\nAny information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.","description_format":"text","description_chars":4634,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"},{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Log Management & Analytics","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-01T19:35:50Z"},{"event":"close","at":"2026-10-13T15:37:07Z"},{"event":"reopen","at":"2026-10-15T15:29:31Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.606,"p_room":0.9,"age_days":37,"expected_fill_days":78,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/datadog-incident-and-escalation-manager-emea","json_url":"https://alion.io/job/datadog-incident-and-escalation-manager-emea.json","meta":{"generated_at":"2026-10-19T22:50:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4992},"rest":"https://alion.io/mcp/rest/get_company?id=4992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatadog-incident-and-escalation-manager-emea"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatadog-incident-and-escalation-manager-emea"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatadog-incident-and-escalation-manager-emea"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datadog-incident-and-escalation-manager-emea\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatadog-incident-and-escalation-manager-emea"}]}