{"id":1603176,"url":"https://alion.io/job/datadog-manager-customer-success-boston","title":"Manager, Customer Success - Boston","company":{"id":4992,"name":"Datadog","domain":"datadoghq.com","url":"https://alion.io/company/datadog","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":159,"ghost_share":0,"stale_share":0.623,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":108000,"max":144000,"currency":"USD","period":"year","gross":null,"usd_annual":144000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Datadog","optional":false},{"name":"Instagram","optional":true},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-08-24T13:43:57Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-26T17:17:11Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture-the relationships and collaboration it builds, and the creativity it inspires. We operate as a hybrid workplace to help our Datadogs create a work-life harmony that best fits them.\nAt Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.\nWhat You’ll Do:\nDrive and influence the full renewal and expansion sales cycle\nServe as an advisor and role model for exemplary customer service\nBalance autonomy with effective communication upwards\nAct as a regional/segment owner and escalation point for relevant matters\nMotivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth\nCollaborate cross-functionally to drive positive customer outcomes and solve complex challenges\nFocus on talent attraction, retention, and development to create high-performance teams\nWho You Are:\nExperienced in Customer Success or Account Management, with 6+ years of experience preferred and at least 3 years in the SaaS space\n3+ years of experience leading a high-performing team of Customer Success Managers\nA proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities\nFamiliar with the B2B tech or subscription-based software space\nComfortable in a fast-paced, scaling environment\nDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.\nBenefits and Growth:\nBest-in-class onboarding\nSales training in MEDDIC and Command of the Message\nAn inclusive company culture, with opportunities to join our Community Guilds\nIntra-departmental mentor and buddy program for networking\nContinuous professional development, product training, and career pathing\nNew hire stock equity (RSU) and employee stock purchase plan (ESPP)\nGenerous global benefits\nBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.\nDatadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan.\nThe reasonably estimated yearly salary for this role at Datadog is:\n$108,000—$144,000 USD\nAbout Datadog: \nDatadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.\nEqual Opportunity at Datadog:\nDatadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. \nDatadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. \nPrivacy and AI Guidelines:\nAny information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.","description_format":"text","description_chars":4803,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Log Management & Analytics","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-01T19:35:50Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 89 · green card filings: 17","filings_12m":89,"filings_prev_12m":127,"green_card_filings_12m":17,"median_offered_wage_usd":208491,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":36,"band":"fade","label":"Fading","p_open":1,"p_active":0.592,"p_room":0.6,"age_days":62,"expected_fill_days":80,"reasons":["conf:2","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":144000,"is_top_pay":true},"html_url":"https://alion.io/job/datadog-manager-customer-success-boston","json_url":"https://alion.io/job/datadog-manager-customer-success-boston.json","meta":{"generated_at":"2026-10-26T19:54:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26820,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4992},"rest":"https://alion.io/mcp/rest/get_company?id=4992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatadog-manager-customer-success-boston"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatadog-manager-customer-success-boston"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatadog-manager-customer-success-boston"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datadog-manager-customer-success-boston\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatadog-manager-customer-success-boston"}]}