{"id":1603785,"url":"https://alion.io/job/datadog-technical-support-engineer-2-premier-sao-paulo","title":"Technical Support Engineer 2, Premier - Sao Paulo","company":{"id":4992,"name":"Datadog","domain":"datadoghq.com","url":"https://alion.io/company/datadog","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":164,"ghost_share":0,"stale_share":0.616,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Datadog","optional":false},{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-08-04T10:29:23Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-19T14:06:55Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":76},"description":"We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on supporting customers with any technical questions or issues related to Datadog. PSEs engage with Datadog’s Premier Customers via asynchronous technical support channels and are also involved with relationship-building cadence calls, technical troubleshooting calls, conferences, and projects. You will work directly with Datadog’s Premier Customer base and be immersed in an environment where you will expand your knowledge and skill set, be challenged, and witness your contributions to Datadog and our clients.\nAt Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.\nWhat You’ll Do:\nRespond to technical client requests (email / chat / video call) on our fast paced team while educating our clients on the use of the platform\nDevelop relationships with end users at Premier Customers, working hand-in-hand to resolve their questions\nParticipate in routine health check meetings with Premier Customers\nReproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that Datadog works with\nBuild out internal documentation and knowledge based articles\nDrive product and engineering conversations based on customer needs and use cases\nWork from a Datadog office 3 - 5 days per week \nWho You Are:\nExperienced in multi-channel technical support at a SaaS company (2+ years of related experience)\nA tinkerer with some programming experience and a basic knowledge of Linux\nSelf-motivated, detail-attentive, and have a desire for continuous learning \nA critical thinker who defaults to a client-centric approach\nA decision maker but know when the decision should be escalated\nHave been in a Premium/Enterprise technical support role previously\nKnowledgeable of current infrastructure and monitoring solutions and technologies\nBilingual Portuguese and English speaker\nDatadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.\nBenefits and Growth:\nBest-in-breed onboarding\nGenerous global benefits\nIntra-departmental mentor and buddy program for in-house networking\nNew hire stock equity (RSUs) and employee stock purchase plan (ESPP)\nContinuous professional development, product training, and career pathing\nAn inclusive company culture, able to join our Community Guilds and Inclusion Talks\nBenefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.\nAbout Datadog: \nDatadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.\nEqual Opportunity at Datadog:\nDatadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. \nDatadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications. \nPrivacy and AI Guidelines:\nAny information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.","description_format":"text","description_chars":4616,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Continuous learning","Equity","Professional development"],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Security","Log Management & Analytics","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-01T19:35:50Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.499,"p_room":0.6,"age_days":75,"expected_fill_days":78,"reasons":["conf:3","stale_co","velocity","win:late","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/datadog-technical-support-engineer-2-premier-sao-paulo","json_url":"https://alion.io/job/datadog-technical-support-engineer-2-premier-sao-paulo.json","meta":{"generated_at":"2026-10-19T17:30:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13285,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4992},"rest":"https://alion.io/mcp/rest/get_company?id=4992"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatadog-technical-support-engineer-2-premier-sao-paulo"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatadog-technical-support-engineer-2-premier-sao-paulo"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatadog-technical-support-engineer-2-premier-sao-paulo"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datadog-technical-support-engineer-2-premier-sao-paulo\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatadog-technical-support-engineer-2-premier-sao-paulo"}]}