{"id":2360730,"url":"https://alion.io/job/dataeq-senior-account-manager","title":"Senior Account Manager","company":{"id":3010322,"name":"DataEQ","domain":"dataeq.com","url":"https://alion.io/company/dataeq","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2024-05-30T00:00:00Z","employer_posted_date":"2024-05-30","last_verified_at":"2026-10-14T15:22:20Z","board_verified":true,"closed_at":null,"days_open":867,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":867},"description":"ABOUT US\nDataEQ uses social media and other customer feedback data to help our clients (large enterprise brands) generate better CX insights, manage risk, improve conduct reporting and optimise social customer service. Data is at the heart of what we deliver, so our work requires a strong understanding of qualitative and quantitative methodologies, as well as the ability to structure data in innovative ways to address clients’ business problems.\nABOUT THE JOB\nWe’re looking for a Senior Account Manager to join our South African Client Service Team - start date 1 January 2025.\nYou will work closely with the Head of Client Service, heading up a colourful portfolio of clients that span across financial services, telecoms, restaurants, education and others. You will be responsible for the day-to-day operational management of your clients, with your ultimate goal being to retain and grow your client base. You’ll also be responsible for ensuring that our data is being used by a variety of teams within your clients’ businesses and that it is ultimately being used to inform key decisions.\nOur Business Development team is made up of smart, ambitious, strategic and problem solving individuals and we are looking for someone dynamic who believes in our vision and is excited to join the company at this stage of growth. We have a tight culture that encourages curiosity, innovation, freedom and demands intellect and performance.\nThis is an incredibly exciting time to be joining DataEQ as we build out our unique data capabilities in SA and abroad.\nWHAT YOU’LL BE DOING DAY-TO-DAY\nRetain existing client base Ensure that client renewals are processed timeously\nComplete relevant RFPs and RFQs where required\nBuild a solid network of contacts in each client organisation\nUncover key issues in client organisations that our data can be used to solve\nEnsure that our data is understood and used widely across client organisations\nConsult with clients to generate better insights and identify opportunities for data utilization\n\nUpsell existing client baseCreate a clear strategy for the growth of your current client base and your focal industries\nEnsure that your clients are getting as much value out of our data as possible\nEnsure that our data is pushed into varying teams within your client organisations and is used by a multitude of users and budget holders\n\nManage day-to-day client queriesAssist clients with any day-to-day queries \nEnsure the smooth running of your clients’ Analyse and Engage accounts \nHelp clients get as much value as possible out of our data, whether through building dashboards, talking the clients through insights, or training the clients on Analyse and Engage\nBrief the analyst team on reporting requirements and ensure that completed reports reflect client requirements; check reports for errors before sending them off to clients; manage client change requests \nManage client expectations\n\nInternal stakeholder management and administrationManage Account Managers (where applicable) and this will include hiring, onboarding, upskilling, strategising with, and setting KPIs for Account Managers\nSetting clear client forecasts & upsell plans across your portfolio \nDrafting cost estimates and proposals \nSupporting finance in resolving any overdue payments\n\nWHAT WE’RE LOOKING FOR Required\nA tertiary qualification\n3+ years experience in a similar role\nProficiency in MS Word, PowerPoint, and Excel is essential, and you'd need to be comfortable learning and navigating new web-based software applications\nAnalytical problem-solving and attention to detail\nOutstanding communication skills in writing and in person\nThe ability to work flexibly in a fast-paced, performance-orientated environment\nA curious, always learning personality\nExcited by the scale and potential of the DataEQ vision\nTarget-driven, determined and energetic\nA collaborative colleague who builds strong relationships internally as well as externally\nAble to travel locally\nArabic fluency a plus but not a pre-requisite\nAn exceptional relationship builder and excellent at getting things done\nDesired\nTechnical product experience\nConsulting and customer success experience \nWHY YOU’LL LOVE WORKING WITH US\nIf you join our team, DataEQ will support you at work and at play. We have a dynamic and inclusive company culture and we hire people who put the smarts and hearts into everything they do. We are a fully remote company where you will have the flexibility to manage your own time because we focus on outcomes over inputs. Whilst our team is located around the world, the bulk of our team are based in Johannesburg and Cape Town, South Africa. Should you be located in one of these cities and you crave interpersonal connection, we do offer various opportunities to interact in person.\nOur Jozi and Cape Town colleagues can enjoy our “Together Tuesdays” where we get together in a coworking space to enjoy the social engagement a few of us need. We also have monthly drinks to encourage less task-oriented discussions and more connection and banter.\nIn addition to our flexible and remote working culture which we LOVE, we have many more reasons why you should join our team:\nGenerous annual leave \nMarket related remuneration packages (including generous commission structures for our client-facing team members)\nRegular company status meetings to ensure everyone is aligned and working towards the same purpose\nSabbatical benefit after 5 years of service \nPaid optional co-working space\nMeeting-free days \nA solid work from home setup, which includes a contribution towards your wifi expenses \nOptional Medical Aid\nCompulsory Pension and Group Life\nPension Fund, Medical Aid and Group Life\nPersonal development budget\nRegular team socials\nNotice about the use of your Personal Information:\nPlease be advised that as part of our recruitment processes:\nYou acknowledge that collection of Personal Information is both necessary and requisite as a legal obligation that falls within the scope of execution of the legal functions and obligations of DataEQ in relation to assessing you and other applicants for the job position.\nYou unconditionally and irrevocably consent and authorize DataEQ to undertake the collection, processing, and further processing of your Personal Information by DataEQ, for the purposes of DataEQ’s general recruitment processes, for assessing your possible engagement with DataEQ.\nWithout derogating from the generality of the aforestated, you consent to DataEQ collecting and processing of Personal Information pursuant to the internet, and email policies in place, insofar as your Personal Information is contained, in relevant electronic communications.\nYou agree to absolve DataEQ from any liability in terms of the Protection of Personal Information Act (POPI), for failing to obtain your consent or to notify you of the reason for the processing of any of your Personal Information. You agree to the disclosure of your Personal Information by DataEQ to any third party, where DataEQ has a legal or contractual duty to disclose such Personal Information. You further agree to the disclosure of your Personal Information for any reason enabling DataEQ to carry out or to comply with any business or legal obligation DataEQ may have or to pursue a legitimate interest of DataEQ, in order for DataEQ to assess you for the job position for which you are applying.\nYou consent and authorize DataEQ to transfer your Personal Information outside the Republic of South Africa for any legitimate business purpose of DataEQ within the international community and its donors or members. DataEQ undertakes not to transfer or disclose your Personal Information unless it is required for its legitimate business requirements and shall comply strictly with legislative stipulations in this regard.","description_format":"text","description_chars":7827,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false}]},"benefits":["Annual leave"],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T15:49:14Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.183,"p_room":0.28,"age_days":867,"expected_fill_days":23,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/dataeq-senior-account-manager","json_url":"https://alion.io/job/dataeq-senior-account-manager.json","meta":{"generated_at":"2026-10-14T18:47:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24417,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3010322},"rest":"https://alion.io/mcp/rest/get_company?id=3010322"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdataeq-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdataeq-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdataeq-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dataeq-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdataeq-senior-account-manager"}]}