{"id":3661374,"url":"https://alion.io/job/datafin-head-of-operations-cpt","title":"Head of Operations - CPT","company":{"id":4497034,"name":"Datafin","domain":null,"url":"https://alion.io/company/datafin","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"PCI DSS","optional":false}],"status":"live","first_seen_at":"2026-10-29T07:00:22Z","employer_posted_date":null,"last_verified_at":"2026-10-29T07:00:22Z","board_verified":false,"closed_at":null,"days_open":12,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":12},"description":"ENVIRONMENT:\n\nOur client, a company operating in the digital payments and fintech space, is seeking a Head of Operations to lead merchant onboarding, integration and customer support across its payment gateway. The role will build effective teams, strengthen operational controls and deliver reliable merchant service as the business grows.\n\nThis position requires practical knowledge of leading teams, resolving complex service issues and improve\n\nprocesses in a growing payments business. Knowledge of card payment processing is advantageous.\n\nDUTIES:\n\nLead Customer Support, Onboarding and Integrations, ensuring clear accountability and consistent service\nstandards.\nManage merchant onboarding, system configuration and activation, ensuring approvals and independent checks are completed before merchants go live.\nOversee plugin and API integrations, testing and readiness to process live payments.\nManage service levels, escalations and major incident communication, including support for enterprise and whale merchants.\nWork with Product, Technology, Risk, Compliance, Finance and Commercial to resolve issues, address root causes and prevent recurring failures.\nMaintain operational controls, documented procedures and business continuity arrangements, and track audit actions to completion.\nUse workload and transaction data to plan staffing, shift coverage and budgets, and improve efficiency through automation and self-service.\nRecruit, coach and develop team leaders and specialists, building the skills and coverage needed for launch, growth and peak trading.\n\nREQUIREMENTS:\n\nQualifications and experience:\n\nA degree in business, operations management, information systems, finance or a related field. Comparable operational leadership experience may be considered in place of a degree.\nAt least 8 years’ experience in operations, service delivery or call centre environment.\nExperience in payments, banking or another regulated transaction environment, is advantageous.\nAt least 3 years’ experience managing team leaders or supervisors and a shift environment.\nProven responsibility for service levels, technical onboarding or implementation, and operational budgets.\nExperience managing major incidents and planning after-hours or continuous support.\nA postgraduate business qualification, ITIL or project management certification would be advantageous.\n\nAdvantageous payments knowledge:\n\nCard processing from authorisation through clearing, settlement, reconciliation and payout; 3D Secure, declines, refunds, reversals and chargebacks.\nMerchant onboarding and due diligence, including KYB/KYC and FICA requirements.\nAPIs, plugins, webhooks, integration testing, payment routing and secure system configuration.\nOperational application of PCI DSS, POPIA, relevant SARB and PASA requirements, and card scheme rules.\nAccount-to-account and alternative payment methods, together with service management and incident escalation processes.\n\nThe person they are looking for:\n\nThey are looking for a Head of Operations who combines strong operational leadership with a flexible, hands-on approach. The ideal candidate adapts quickly to changing priorities in a growing fintech business, brings high emotional intelligence and builds trust through open communication and collaboration.\nSuccess in this role requires someone motivated by meaningful contribution and shared results, who takes ownership, responds when the business needs them and is comfortable working beyond rigid role boundaries.\nThey should welcome feedback, raise challenges early, offer practical solutions and be willing to learn and grow alongside the team and the company.\n\n Desired Skills: \n Head\n of\n Operations","description_format":"text","description_chars":3694,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-03T03:52:00Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.234,"p_room":0.35,"age_days":11,"expected_fill_days":2,"reasons":["seen:11","agency","velocity","win:tail"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/datafin-head-of-operations-cpt","json_url":"https://alion.io/job/datafin-head-of-operations-cpt.json","meta":{"generated_at":"2026-11-10T18:35:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8665,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4497034},"rest":"https://alion.io/mcp/rest/get_company?id=4497034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatafin-head-of-operations-cpt"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatafin-head-of-operations-cpt"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatafin-head-of-operations-cpt"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datafin-head-of-operations-cpt\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatafin-head-of-operations-cpt"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3661374}},{"tool":"search_jobs","arguments":{"company":4497034,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3661374},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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