{"id":4023010,"url":"https://alion.io/job/datafin-senior-support-engineer-hyper-v-exchange-m365-vmware-cpt-onsite","title":"Senior Support Engineer (Hyper-V, Exchange, M365, VMware) (CPT Onsite)","company":{"id":4497034,"name":"Datafin","domain":null,"url":"https://alion.io/company/datafin","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Hyper-V","optional":false},{"name":"SQL","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-10T10:24:35Z","employer_posted_date":null,"last_verified_at":"2026-11-10T10:24:35Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"ENVIRONMENT:\n\nA dynamic Internet Service & Network Specialist seeks a strong technical Senior Support Engineer with proven Microsoft Hyper-V exposure/experience to join its Western Cape division. Your core role will be to provide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space. The successful incumbent must have Matric/Grade 12, a suitable IT tertiary qualification with an MCSE Certification and any of the following Certifications: VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, etc. You will require around 10 years’ experience supporting datacentre software in a senior position.\n\nDUTIES:\n\nProvide 2nd Line Server Support within the server management and support layer, with a primary focus on Windows environments, while also addressing more complex issues within the end-user computing space.\nResponsible for initial diagnosis and triage across broader infrastructure components prior to escalation to 3rd Line Support or relevant resolver groups.\nThis is a dedicated, customer-aligned and billable resource under Managed Services contractual obligations, accountable for delivering consistent operational support, maintaining service stability, and meeting defined performance standards.\nProvide Hyper-V, Exchange and cloud infrastructure support.\n\nKPAs –\n\nHyper-V support and proactive management.\nExchange support and proactive management.\nMicrosoft 365 support.\nProactive analysis of system health within depth reporting.\nPreventative maintenance.\nArchitect new solutions.\nAssist with escalations from 2nd Line Support Engineers.\n\nREQUIREMENTS:\n\nQualifications –\n\nMatric / Grade 12 (Compulsory).\nTertiary IT qualification.\nMCSE / VMware vSphere, MS Hyper-V / MS infrastructure: Active Directory, Exchange, SQL, SCCM Certifications.\n\nExperience/Skills –\n\nAt least 10 + years’ experience supporting datacentre software in a senior position.\nBusiness Process in the IT industry.\nAbility to identify and understand problems and find suitable solutions.\nConscious of delivering solutions on time.\nAble to clearly articulate problems and solutions with the technical team.\nAnalytical skills.\nProblem-solving.\nSelf-managed.\nTeamwork.\nOwn reliable transport and driver’s license.\n\n Desired Skills: \n Senior\n 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