{"id":3970510,"url":"https://alion.io/job/datafin-support-engineer-shift-work-somerset-west","title":"Support Engineer (Shift Work - Somerset West)","company":{"id":4497034,"name":"Datafin","domain":null,"url":"https://alion.io/company/datafin","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Somerset West, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Docker","optional":false},{"name":"Linux","optional":false},{"name":"OPC UA","optional":false},{"name":"Wi-Fi","optional":false}],"status":"live","first_seen_at":"2026-11-09T13:19:48Z","employer_posted_date":null,"last_verified_at":"2026-11-09T13:19:48Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"ENVIRONMENT:\n\nOur client is a leading industrial IoT company in South Africa, specializing in AI-enhanced solutions for digital productivity, workplace safety, and employee healthcare. They are seeking a Support Engineer who will be responsible to facilitate successful solution delivery & maintenance on the instrumentation hardware, field services, IT (Software) and provide remote support in Latin America. As well as to provide continuous support to clients. This position is based at Somerset West, reporting to the Support Technical Lead.\n\nDUTIES:\n\nResponsible for installation and commissioning of their machine vision systems (incl. IP camera, IP laser, network switches, LED lights, etc.) on site, on the client equipment such as conveyor belts and flotation cells, with a focus on:\nSensor mounting and configuration.\nNetwork connectivity and configuration.\nLow voltage power supply.\nAssist with software installation and XML configuration.\nAssist with ongoing maintenance of equipment under the company’s support (including software).\n\nProvide a handover and training to clients re first-line support.\nOn-going remote sensor health monitoring and diagnostics:\nRemote monitoring and maintenance of all their sensors in the field.\nRegularly liaising with clients remotely to troubleshoot technical issues and to advise the client.\nDebug sensor, OPC and data integrity problems.\nDevelop automated troubleshooting toolbox and standard operating procedure (SOP) to solve recurring problems more efficiently.\nLiaising with internal and client IT department/client onsite contact regarding infrastructure architecture planning and maintenance, prior to site installation.\nProvide remote technical support and troubleshooting across their software and infrastructure environments, including:\nDiagnosing and resolving Azure infrastructure, Azure IoT Hub, Azure IoT Edge and Azure Arc-related issues.\nManaging and troubleshooting containerised applications and services, including Docker, container deployments, image management, logs and service availability.\nTroubleshooting Linux-based systems, services, configurations and remote access.\nDebugging OPC UA/DA connectivity, PLC integration and industrial data communication issues.\nInvestigating database, data collection, data integrity and synchronisation issues.\nTroubleshooting network connectivity, infrastructure and communication issues affecting deployed systems.\n\nAssist with software installation, configuration, deployment, upgrades and ongoing maintenance of their applications and services.\nLiaise with internal and client IT departments and client site contacts regarding infrastructure architecture planning, network connectivity, configuration and maintenance requirements prior to site installation and commissioning.\nProvide continuous remote technical support to clients through a structured shift-based support arrangement, ensuring adequate support coverage, timely response to technical issues, troubleshooting and resolution across different shifts.\nWhen support demand allows (e.g. during evening shifts), assist with commissioning work, such as remote software installation, and sensor configuration for new installations.\n\nREQUIREMENTS:\n\nBachelor's degree or diploma in Electrical or Electronic Engineering or related qualification.\nAt least 2-4 years’ hands-on mining or electronic work experience.\nField support services experience in the mining industry would be beneficial.\nSelection / troubleshooting and configurations experience in Electronics (Power supplies, PLC’s, Wi-Fi, Flood Lights, IP Cameras and more) and in hardware (Servers, network devices, Wi-Fi, and other IT equipment) would be beneficial.\nExperience in electronic fault finding and replacements.\nNetworking infrastructure experience.\nExposure to server and database hosting, as well as firewalling, etc.\nMinerals processing experience would be beneficial.\nKnowledge in OPC Communication and Setup would be beneficial.\n\nATTRIBUTES:\n\nStrong communication and interpersonal skills.\nCustomer focus.\nAnalysis and problem solving.\nAble to work independently and unsupervised.\nTechnical skills.\n\n Desired Skills: \n Support\n Engineer\n 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