{"id":3889346,"url":"https://alion.io/job/datagrail-customer-success-manager-2","title":"Customer Success Manager","company":{"id":4491611,"name":"DataGrail","domain":"datagrail.com","url":"https://alion.io/company/datagrail-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GDPR","optional":false},{"name":"AI Agents","optional":true},{"name":"HubSpot","optional":true},{"name":"Okta","optional":true}],"status":"live","first_seen_at":"2026-11-06T18:25:12Z","employer_posted_date":null,"last_verified_at":"2026-11-06T18:25:12Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"The Opportunity:As a Customer Success Manager at DataGrail, you’ll partner with customers to help them operationalize and scale their privacy programs using our agentic privacy platform. Acting as a trusted advisor, you’ll drive onboarding, adoption, and long-term customer success by delivering strategic guidance, fostering engagement, and helping customers realize measurable value from the platform. You’ll also advocate for customer needs cross-functionally, helping shape the product experience and the future of privacy operations.\n\nWhat You'll Do:\nOwn the customer journey from onboarding through long-term success and retention.\n\nLead customer onboarding and implementation projects, coordinating timelines, stakeholders, and delivery milestones.\n\nDrive platform adoption and customer value by helping organizations operationalize privacy best practices.\n\nBuild trusted relationships with customer stakeholders, including privacy, security, legal, and executive teams.\n\nProactively monitor customer health, identify churn risks early, and drive resolution plans.\n\nPartner cross-functionally with Solutions Architects, Product, Support, and Sales to improve the customer experience.\n\nIdentify opportunities to improve onboarding workflows, customer engagement, and operational scalability.\n\nAdvocate for customer needs and share actionable feedback to help shape product improvements\n\nWhat You'll Bring:\nExperience in customer success, onboarding, implementation management, or customer-facing SaaS roles\n\nStrong understanding of privacy operations and data privacy regulations such as GDPR and CCPA\n\nExperience working with privacy platforms or related technologies, including tools like DataGrail\n\nStrong project management and problem-solving skills with the ability to manage multiple customer priorities\n\nAbility to build trusted relationships with both technical and business stakeholders\n\nClear communication skills and confidence working with customer leadership teams\n\nAbility to proactively identify customer risks, drive adoption, and improve customer outcomes\n\nPassion for customer success, privacy, and helping organizations navigate evolving compliance challenges\n\nBonus Points\nExperience working with privacy, security, legal, or compliance teams\n\nFamiliarity with SaaS onboarding or implementation workflows\n\nExperience supporting customers in fast-moving or highly regulated environments\n\nWhat Success Looks Like:Within 90 Days You'll:\nDevelop a strong understanding of the DataGrail platform, privacy workflows, and customer use cases\n\nShadow onboarding and customer success engagements across a variety of accounts\n\nBegin leading onboarding activities, customer training sessions, and proactive customer check-ins\n\nSuccessfully onboard your first customers and help drive early adoption and platform value\n\nBuild strong working relationships across Customer Success, Solutions Architecture, Product, and Support\n\nStart identifying customer risks, surfacing product feedback, and contributing to internal process improvements\n\nWithin 180 Days You'll:\nIndependently manage onboarding and ongoing success across your customer portfolio\n\nDrive customer adoption, engagement, and long-term value realization\n\nProactively identify customer risks and lead retention or mitigation efforts\n\nBuild trusted relationships with customer stakeholders across privacy, legal, security, and operations teams\n\nContribute to onboarding best practices, playbooks, and scalable customer success processes\n\nShare actionable customer feedback and insights to help influence product improvements\n\nWithin 365 Days You'll:\nServe as a trusted advisor across your customer portfolio, driving strong retention, satisfaction, and customer advocacy\n\nLead strategic customer conversations around privacy operations, adoption, and growth opportunities\n\nContribute to scalable onboarding, enablement, and customer success initiatives across the organization\n\nMentor newer team members and share best practices across the Customer Experience team\n\nDemonstrate measurable impact on customer outcomes, operational efficiency, and product evolution\n\nThe OTE compensation (salary + variable) range below is a guideline and the final compensation will be based on factors such as qualifications, skill level, and competencies. Our compensation ranges apply to all US-based job postings regardless of state. \n\nAll full-time regular employees are eligible for equity, health, dental & vision insurance plans, remote-first working environment, 401k savings plan, parental leave, wellness benefits, flexible time off, paid holidays, and a work from home stipend. Benefits are subject to change.\n\nCompensation Range\n$120,000—$140,000 USD\n\nAbout Us:\nDataGrail is the Agentic Data Privacy Platform. We help the world’s leading brands such as HubSpot, FanDuel, Dexcom, Major League Soccer, and Okta automate privacy and control risk with secure, human-governed AI that scales.\n\nPowered by Vera, the complete privacy AI agent, and underpinned by an unrivaled 2,500+ integrations and no-compromise security architecture, DataGrail is built to solve complex privacy challenges that others can't. DataGrail is rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.\n\nDataGrail provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n\nOriginally posted on Himalayas","description_format":"text","description_chars":5984,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Flexible time off","Growth opportunities","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Governance & Catalogs","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-11-06T20:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":27,"reasons":["seen:3","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/datagrail-customer-success-manager-2","json_url":"https://alion.io/job/datagrail-customer-success-manager-2.json","meta":{"generated_at":"2026-11-11T05:31:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7265,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4491611},"rest":"https://alion.io/mcp/rest/get_company?id=4491611"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatagrail-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatagrail-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatagrail-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datagrail-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatagrail-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3889346}},{"tool":"search_jobs","arguments":{"company":"datagrail.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3889346},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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