{"id":305212,"url":"https://alion.io/job/datamark-back-office-assistant-manager","title":"Back Office Assistant Manager","company":{"id":5198,"name":"DATAMARK","domain":"datamark.com","url":"https://alion.io/company/datamark","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":34,"ghost_share":0.059,"stale_share":0.382,"repost_share":0.059,"time_to_fill_p50_days":43,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-11T21:40:28Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-11-04T10:15:30Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":23},"description":"Back Office Assistant Manager\nPosition Overview:\nThe Back Office Assistant Manager is responsible for overseeing all production-related aspects of assigned project(s) and ensuring operational excellence. This role serves as a key liaison between DATAMARK and its clients, representing the organization in daily operational matters, performance discussions, and service delivery commitments.\nPrimary Responsibilities\n Oversee day-to-day operations by coordinating the workflow of Back Office Supervisors and ensuring production objectives are met.\n Manage multiple production projects simultaneously, ensuring alignment with Service Level Agreements (SLAs), contractual requirements, and client expectations.\nMonitor departmental performance, identifying opportunities to improve productivity, efficiency, and overall operational effectiveness.\nSupport employee performance management, including performance evaluations, coaching, discipline, and termination actions in accordance with company policy.\nServe as the primary day-to-day client contact, participating in regular client meetings and addressing operational concerns and service updates.\nDevelop and implement recovery and corrective action plans for missed SLAs or production issues, providing detailed analysis and solutions to clients.\nEnsure quality standards are met by creating and maintaining quality management processes and tracking quality metrics.\nSupport financial and productivity metrics, including speed and efficiency, and implement systems to ensure Supervisors meet assigned targets.\nAssist with hiring, training, and development, preparing Back Office Supervisors and Lead Operators for growth and promotional opportunities.\nPrepare and present production data and reports, including workflow processes, improvement plans, and billing information, using tools such as PowerPoint.\n\nRequirements\nMinimum Qualifications:\nHigh School Diploma or equivalent required, Bachelor’s Degree preferred\nAt least 6 years of back office field experience with 4 of those years in a supervisory role.\nProficiency in Microsoft Office including but not limited to Word, Excel, PowerPoint and Outlook required\nRequired Skills:\nExcellent leadership and mentoring skills\nEffective written and verbal communication skills\nExtensive knowledge of back office procedures and principles\nDemonstrated analytical/problem-solving skills\nProvent· Excellent multi-tasking skills\nExcellent interpersonal skills\nOrganized with attention to detail\nAbility to resolve customer complaints and issues while maintaining a professional and calm demeanor\nAbility to coach and mentor back office associates","description_format":"text","description_chars":2642,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Entry & Processing","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-05T15:27:31Z"},{"event":"close","at":"2026-10-09T15:12:16Z"},{"event":"reopen","at":"2026-10-11T17:43:42Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.825,"p_room":0.945,"age_days":23,"expected_fill_days":43,"reasons":["conf:0","win:mid"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/datamark-back-office-assistant-manager","json_url":"https://alion.io/job/datamark-back-office-assistant-manager.json","meta":{"generated_at":"2026-11-04T12:01:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18084,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5198},"rest":"https://alion.io/mcp/rest/get_company?id=5198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatamark-back-office-assistant-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatamark-back-office-assistant-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatamark-back-office-assistant-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datamark-back-office-assistant-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatamark-back-office-assistant-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":305212}},{"tool":"search_jobs","arguments":{"company":"datamark.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":305212},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}