{"id":305211,"url":"https://alion.io/job/datamark-back-office-manager","title":"Back Office Manager","company":{"id":5198,"name":"DATAMARK","domain":"datamark.com","url":"https://alion.io/company/datamark","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":33,"ghost_share":0.061,"stale_share":0.364,"repost_share":0.061,"time_to_fill_p50_days":43,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-30T15:29:15Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-11-05T15:54:54Z","board_verified":true,"closed_at":null,"days_open":36,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":35},"description":"Back Office Manager\nJob Overview: We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations (Logistics). In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.\nKey Responsibilities:\nOversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards.\nLooking for candidates with strong expertise in Logistics operations, preferably with prior experience in the BPO industry.\nProvide leadership and guidance to back office associates, including training, development, and performance evaluations.\nDevelop and implement effective strategies to drive operational efficiency and improve service delivery.\nManage client relationships and ensure client satisfaction through effective communication and issue resolution.\nMonitor and report on key performance indicators (KPIs) related to back office operations.\nIdentify opportunities for process improvement and recommend solutions to enhance overall efficiency.\nCollaborate with other departments to ensure seamless workflow and coordination between teams.\nEnsure compliance with all relevant regulations, policies, and procedures.\nRequirements\nQualifications:\nBachelor's degree in Business Administration, Management, or a related field.\nMinimum 5 years of experience in back office management (Logistics) or a similar role.\nStrong leadership and team management skills.\nExcellent communication and interpersonal skills.\nProficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications.\nStrong analytical and problem-solving abilities.\nAbility to manage multiple tasks and priorities in a fast-paced environment.\nExperience in process improvement methodologies is a plus.\nBenefits\nPF, Gratuity, Mediclaim, 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