{"id":2580592,"url":"https://alion.io/job/datamark-bilingual-csa","title":"Bilingual CSA","company":{"id":5198,"name":"DATAMARK","domain":"datamark.com","url":"https://alion.io/company/datamark","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":32,"ghost_share":0,"stale_share":0.281,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T10:08:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"DATAMARK, Inc. is currently hiring for the position of Bilingual Customer Service Representative (CSA).\nIn this role, the Bilingual CSA will be responsible for handling customer inquiries, providing product or service information, and resolving customer issues or complaints. The Bilingual CSA will communicate effectively in both English and Spanish to assist bilingual customers. The Bilingual CSA will maintain accurate customer records, update account information, and escalate complex cases to the appropriate team members as needed. The Bilingual CSA will ensure a positive customer experience and strive to achieve customer satisfaction. The Bilingual CSA will handle incoming customer inquiries via phone, email, or chat\nResponsibilities\nProvide accurate information on products or services\nResolve customer issues or complaints in a timely and efficient manner\nMaintain accurate and up-to-date customer records\nUpdate account information as necessary\nEscalate complex cases to the appropriate team members or departments\nEnsure a positive customer experience by providing exceptional service\nRequirements\nHigh school diploma or equivalent\nFluency in both English and Spanish\nPrevious customer service experience preferred\nExcellent communication skills in both English and Spanish\nStrong problem-solving and decision-making abilities\nGood computer literacy\nAbility to work in a fast-paced environment\nAttention to detail and accuracy\nRequisitos de equipo para la vacante:\n Computadora: Procesador Intel Core i5 (8va gen o superior) o Ryzen 5 (serie 3000+), mínimo 4 núcleos/8 hilos, 8-16 GB RAM, y SSD de 256 GB o más.\nConectividad: Uso obligatorio de cable Ethernet. No se permite VPN y el trabajo debe realizarse únicamente desde la ubicación aprobada.\nAudio: Audífonos con cable y micrófono tipo boom, unidireccional y con cancelación de ruido. No se permiten dispositivos inalámbricos, earbuds ni altavoz.\nCámara: Resolución 1080p, 30-60 fps y autofocus (integrada o externa equivalente, como Logitech C920).\nRestricciones: Está prohibido almacenar información de la empresa, realizar grabaciones, capturas de pantalla o usar funciones de traducción integradas.\nBenefits\n Health Insurance\n Work From Home\n Performance Bonus\n Paid training \n Flexible schedules \n Internet Stipend","description_format":"text","description_chars":2291,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Entry & Processing","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-15T01:47:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":49,"reasons":["conf:3","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/datamark-bilingual-csa","json_url":"https://alion.io/job/datamark-bilingual-csa.json","meta":{"generated_at":"2026-10-15T12:32:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5198},"rest":"https://alion.io/mcp/rest/get_company?id=5198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatamark-bilingual-csa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatamark-bilingual-csa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatamark-bilingual-csa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datamark-bilingual-csa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatamark-bilingual-csa"}]}