{"id":2946558,"url":"https://alion.io/job/datamark-bilingual-customer-service-representative-ii","title":"Bilingual Customer Service Representative II","company":{"id":5198,"name":"DATAMARK","domain":"datamark.com","url":"https://alion.io/company/datamark","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":88,"open_postings":31,"ghost_share":0.065,"stale_share":0.29,"repost_share":0.065,"time_to_fill_p50_days":44,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Paso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T18:50:12Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T22:33:01Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Bilingual Customer Service Representative II\nAt DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative II and contribute your expertise in a role where your impact truly matters!\nAs a Customer Service Representative II, you serve as a critical link between the community and public safety. In this role you will handle non-emergency police calls, take reports, and ensure callers receive calm, professional guidance during stressful situations.\nWhat We’re Looking For:\nStrong communication and interpersonal skills.\nAbility to multitask in a fast-paced environment.\nExcellent problem-solving skills and attention to detail.\nProficiency with computer systems and software applications.\nBilingual in English and Spanish\n\nYou May Thrive In This Role If You:\nStay calm during high-stress or emotional situations\nThink critically and make sound decisions quickly\nAre adaptable and comfortable handing sensitive topics\nProficiency with computer systems and software applications.\nWant a meaningful career in public safety or emergency communications\nWhy Join Us?\n Extensive Training: We set you up for success with comprehensive training.\n Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.\n Make a Difference: Your work will directly benefit the El Paso community.\nRequirements\nHigh School Diploma or equivalent\nAt least 1 year of experience in a call center environment or 2 years customer service experience\nMust be a U.S. Citizen\nPrevious experience or training in a law enforcement or emergency services environment a plus.\n Fluent in English and Spanish is required (read, write, and speak) required.\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (PTO & Public Holidays)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources\nIn-house gym\n$15.00 per hour","description_format":"text","description_chars":2258,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[{"language":"Spanish","level":"Proficiency 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