{"id":305194,"url":"https://alion.io/job/datamark-bilingual-customer-service-representative","title":"Bilingual Customer Service Representative","company":{"id":5198,"name":"DATAMARK","domain":"datamark.com","url":"https://alion.io/company/datamark","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":86,"open_postings":34,"ghost_share":0.059,"stale_share":0.353,"repost_share":0.088,"time_to_fill_p50_days":44,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Paso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":14,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":28000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T22:15:50Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T11:01:55Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":5},"description":"Bilingual Customer Service Representative\nAt DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Bilingual Customer Service Representative and contribute your expertise in a role where your impact truly matters!\nAs a Bilingual Customer Service Representative, you will be the first point of contact for residents seeking information and assistance with essential city services. You will directly contribute to the smooth operation of our vibrant community by ensuring residents receive accurate and timely support.\nWhat You’ll Do:\nAssist residents by providing information and resolving inquiries related to non-emergency municipal services.\nHandle service requests for public works, sanitation, code enforcement, and other essential city services.\nAccurately log and track service requests to ensure timely resolutions as a Bilingual Customer Service Representative\nCollaborate with city departments to address and resolve community concerns.\nMaintain a high level of professionalism and provide excellent customer service in every interaction as a Bilingual Customer Service Representative\nWhat We’re Looking For:\nStrong communication and interpersonal skills.\nAbility to multitask in a fast-paced environment.\nExcellent problem-solving skills and attention to detail.\nProficiency with computer systems and software applications.\nBilingual in English and Spanish\nWhy Join Us?\n Extensive Training: We set you up for success with comprehensive training.\n Growth Opportunities: Build a rewarding career in a collaborative and supportive environment.\n Make a Difference: Your work will directly benefit the El Paso community.\nRequirements\nHigh School Diploma or equivalent\nAt least 1 year of experience in a call center environment or 2 years customer service experience\nMust be a U.S. Citizen\n Fluent in English and Spanish is required (read, write, and speak).\nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (PTO & Public Holidays)\nShort Term & Long Term Disability\nTraining & Development\nWellness Resources\nIn-house gym\n$14.00 per 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