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Contact Center Supervisor

DATAMARK • Data Entry & Processing • Business Process Outsourcing (BPO) • Bachelor's Degree • 4 days ago
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Salary
$45k per year
Location
In office (El Paso)
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 9, 2026. DATAMARK scores A on the Alion truth index.

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DATAMARK

DATAMARK is a business process outsourcing and contact center company based in El Paso, Texas, that runs multilingual customer service, back-office processing and digital mailroom operations for enterprise clients. It uses automation and AI to speed up administrative processes, and much of its back-office work covers logistics, customs and international trade documentation for clients that move goods across borders. Typical openings are for data entry operators, logistics and trade documentation clerks, customs clerks, customer service representatives and quality auditors, plus back-office supervisors, information security analysts, IT technicians, HR, finance and sales roles.
datamark.com • HQ: El Paso, United States • Data Entry & Processing • Call Center Services • Business Process Outsourcing (BPO) • Est. 1989
Tech stack of DATAMARK

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.

As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.

Requirements

  • High school diploma or equivalent; bachelor's degree preferred
  • Minimum of 2 years experience in a contact center environment
  • At least 1 year of supervisory or team lead experience
  • Open availability
  • Must pass a thorough background check
  • Strong communication and interpersonal skills
  • Excellent leadership and coaching abilities
  • Familiarity with contact center metrics and performance indicators
  • Ability to handle escalated customer issues calmly and professionally
  • Proficient in Microsoft Office and contact center software

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • $45,000.00 annual
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