{"id":2449446,"url":"https://alion.io/job/datamark-customer-service-representative","title":"Customer Service Representative","company":{"id":5198,"name":"DATAMARK","domain":"datamark.com","url":"https://alion.io/company/datamark","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":32,"ghost_share":0,"stale_share":0.281,"repost_share":0,"time_to_fill_p50_days":49,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chihuahua, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":9606,"max":12800,"currency":"MXN","period":"month","gross":null,"usd_annual":8436},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-15T05:55:23Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"At DATAMARK, Inc., you will experience a dynamic and inclusive company culture that emphasizes collaboration, innovation and professional development. Our team is supportive, engaged and enjoys working together to achieve shared goals. We offer exceptional benefits and are committed to promoting your well-being both in and out of the workplace. Join DATAMARK as a Customer Service Representative and contribute your expertise in a role where your impact truly matters!\nAs a Customer Service Representative, you will be responsible for handling customer inquiries, providing product and service information, resolving issues, and delivering excellent customer support in both English and Spanish. You will maintain accurate customer records, updates account information, escalates complex cases as needed, and assists customers via phone, email, and chat to ensure a positive customer experience and satisfaction.\nResponsibilities\nProvide accurate information on products or services\nResolve customer issues or complaints in a timely and efficient manner\nMaintain accurate and up-to-date customer records\nUpdate account information as necessary\nEscalate complex cases to the appropriate team members or departments\nEnsure a positive customer experience by providing exceptional service\nRequirements\nHigh school diploma or equivalent\nFluency in both English and Spanish\nAt least 6 months of call center support experience handling phone or email inquiries, complaint resolution, or account updates\nGeneral computer literacy\nBenefits\nMonthly salary of 9,606.4-12,800 MXN\nHealth Insurance\nPerformance Bonus\nPaid training\nFlexible schedules","description_format":"text","description_chars":1637,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Entry & Processing","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-13T14:19:20Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.681,"p_room":0.9,"age_days":31,"expected_fill_days":49,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":8436,"is_top_pay":false},"html_url":"https://alion.io/job/datamark-customer-service-representative","json_url":"https://alion.io/job/datamark-customer-service-representative.json","meta":{"generated_at":"2026-10-15T07:11:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10877,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5198},"rest":"https://alion.io/mcp/rest/get_company?id=5198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatamark-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatamark-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatamark-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datamark-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatamark-customer-service-representative"}]}