{"id":1207771,"url":"https://alion.io/job/datamark-quality-assurance-lead","title":"Quality Assurance Lead - Technology","company":{"id":5198,"name":"DATAMARK","domain":"datamark.com","url":"https://alion.io/company/datamark","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":93,"open_postings":31,"ghost_share":0,"stale_share":0.29,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Paso, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":71000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":71000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-17T14:48:09Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"At Datamark you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. Plus, we offer outstanding benefits that prioritize your well-being both in and out of the workplace. Come be a part of something great! Join our dynamic team at DATAMARK, Inc., where your expertise as a Quality Assurance Lead will make a real difference!\nThe Quality Assurance Lead develops and maintains quality control policies, procedures and practices in accordance with Information Technology Infrastructure Library best practices, and coordinates objectives to maximize quality and reliability of engineering and IT delivery across the organization. This position will oversee Quality Assurance and evaluate industry standard policies, programs and processes, tailor these standards to align with corporate requirements for quality assurance across the Technology department and implement these in a fit-for-purpose model.\nRequirements\nDevelops and implements the Quality Assurance program to improve the quality of technology delivery and to prevent or eliminate problems in new or existing services. \nCreates process, implements process (including training technicians and other process users), administers process on an ongoing basis, tracks adherence and provides reports for Event Management, Change Control, Incident Management, Problem Management, and Asset Management.\nThe Quality Assurance Lead utilizes best practices, industry standards, trend analysis, automation and IT DevOps to create a preventative Event Management process that monitors, correlates, alerts and reports on the events triggered in infrastructure. \nResponds to incidents by following the defined Incident Management process which will include leading incident response teams in a Technology environment. \nThe Quality Assurance Lead manages & directs Problem Management meetings and ensures that problems are properly handled via creation of RCA documentation (root cause analysis). RCAs include actions to mitigate the problem from future occurrences (preventative actions). \nLeads Change Management activities within a structured process framework using deep knowledge and experience of Change Management, including the Four-Eyes Principle and managing Change Advisory Boards. \nWorks with relevant engineering, ops, IT, and PMO stakeholders to coordinate release schedules and plans, considering third-party dependencies, defect backlogs, planned/target releases, infrastructure updates, and manages the completion of project deliverables and release life cycles for engineering initiatives. \nDevelops KPI/SLA measurements and reporting metrics using knowledge and experience of ITIL best practices. \nConducts management meetings with Technology department leaders to establish/ review policies, programs and processes, coordinate functions and expectations between departments, and establish responsibilities and procedures for attaining Quality Assurance objectives. \nThe Quality Assurance Lead confers with Technology department leaders and recommends new Quality Assurance products on the market to improve technology delivery. \nReviews technical publications, articles, and abstracts in ITIL standards to stay abreast of best practices and changes in industry and bring those best practices to the organization. \nMinimum Qualifications: \nEducation Requirement: \nBachelor’s degree in computer science or related discipline. \nField Experience: \nAt least 3-5 years of experience in Technology. \nPosition Experience: \nAt least 2-3 years of experience in an ITIL-driven organization. \n2-3 years leading teams (ideally both matrix and pyramid structures) of Technology professionals, preferred. \nProven track record of continuous improvement in a software or infrastructure delivery environment. \nOther Qualifications: \nBroad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management preferred. \nExperience working in an ITIL environment. ITIL Foundations certification (v3 or v4) preferred. \nExperience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. \nBackground of Technical delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. \nAbility to travel as required. \nBenefits\nHealth Care Plan (Medical, Dental & Vision)\nRetirement Plan (401k, IRA)\nLife Insurance (Basic, Voluntary & AD&D)\nPaid Time Off (Vacation, Sick & Public Holidays)\nShort Term & Long Term Disability\n$71,000.00 annual salary","description_format":"text","description_chars":4692,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Entry & Processing","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-25T01:14:36Z"}],"visa":[],"liveness":{"score":73,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.81,"p_room":0.9,"age_days":23,"expected_fill_days":46,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":71000,"is_top_pay":false},"html_url":"https://alion.io/job/datamark-quality-assurance-lead","json_url":"https://alion.io/job/datamark-quality-assurance-lead.json","meta":{"generated_at":"2026-10-17T18:04:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":639,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5198},"rest":"https://alion.io/mcp/rest/get_company?id=5198"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatamark-quality-assurance-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatamark-quality-assurance-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatamark-quality-assurance-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datamark-quality-assurance-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatamark-quality-assurance-lead"}]}