{"id":2759978,"url":"https://alion.io/job/dataminr-customer-success-manager-cyber-2","title":"Customer Success Manager, Cyber","company":{"id":63099,"name":"Dataminr","domain":"dataminr.com","url":"https://alion.io/company/dataminr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":94588,"max":139412,"currency":"USD","period":"year","gross":null,"usd_annual":139412},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Multimodal AI","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-05T21:06:44Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"See yourself at Dataminr\nAs a Customer Success Manager (Cyber) you will own adoption, renewal, and growth across a portfolio of North America Private Sector accounts.You will build trusted relationships with security teams and stakeholders and drive successful outcomes with our Cyber Defence offering. You are excited to combine your interests in technology, cybersecurity, national security, and customer success to transform the way our customers adopt and use our products.\nAI Innovation at Dataminr\nWorking at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.\nRegenerative AI: our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.\nAgentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here\nMultimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.\nThe opportunity\nOwn the commercial and customer outcomes for a portfolio of strategic Private Sector accounts, taking accountability for product adoption, renewal, expansion, and high customer satisfaction.\nBuild and execute multi-year account strategies that align Dataminr's Cyber Defence offering and Pulse with each customer's enterprise-level security objectives, forecasting renewals and identifying upsell and cross-sell opportunities.\nDesign and scale programs and playbooks that integrate Dataminr Cyber Portfolio into customer workflows, help shape the wider customer success approach, and mentor Customer Success Associates.\nBuild and maintain executive-level relationships, including CISOs and security leaders, through capability briefings, product demonstrations, executive business reviews, and regular check-ins.\nAct as a Cyber platform expert and trusted advisor, ensuring engagements support customer goals and deliver outcomes well beyond basic platform features and functionality.\nUse data-driven metrics to anticipate risks and opportunities affecting retention and growth, and turn customer feedback into clear recommendations for Cyber Defence product development.\nWhat you bring\nAt Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don't meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.\n3+ years of enterprise software or SaaS customer success/account management experience, including managing a portfolio of accounts.\nExperience supporting renewals and identifying expansion opportunities across a portfolio of accounts.\nKnowledge and/or experience with publicly available information, cybersecurity, and the real-time alerting needs of Private Sector organisations.\nOutstanding ability to communicate complex concepts, orally and in writing, to technical and non-technical audiences, including presenting to senior stakeholders and decision makers.\nStrong collaborator who works effectively with cross-functional teams, including Sales, Product, and Engineering, with a high level of accountability and the ability to execute independently on competing priorities and deadlines.\nBachelor's degree or equivalent relevant experience in a related field\nAbout Dataminr\nAt Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.\nFounded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.\nAs our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefits here.\nWe believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.\nWe serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.\nThe annual on-target earnings (OTE) for this position are $94,588 - $139,412, which consists of the annual base salary and annual commission target for the role. You will also be eligible to receive Company equity. Actual OTE will be based on a number of factors including, but not limited to, geographic location, applicant skills, and prior relevant experience.Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, color, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.\nDataminr will collect and process your personal data in accordance with Dataminr’s candidate privacy notice availablehere. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please @dataminr.com.\nNotice Regarding Automated Employment Decision Tools in New York City","description_format":"text","description_chars":6853,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Government","LLM & Generative AI","Information Security"],"lifecycle":[{"event":"open","at":"2026-10-17T02:34:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 9 · green card filings: 1","filings_12m":9,"filings_prev_12m":12,"green_card_filings_12m":1,"median_offered_wage_usd":156500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.888,"p_room":1,"age_days":20,"expected_fill_days":61,"reasons":["conf:8","velocity","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":139412,"is_top_pay":true},"html_url":"https://alion.io/job/dataminr-customer-success-manager-cyber-2","json_url":"https://alion.io/job/dataminr-customer-success-manager-cyber-2.json","meta":{"generated_at":"2026-11-05T21:40:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1851,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63099},"rest":"https://alion.io/mcp/rest/get_company?id=63099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdataminr-customer-success-manager-cyber-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdataminr-customer-success-manager-cyber-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdataminr-customer-success-manager-cyber-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dataminr-customer-success-manager-cyber-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdataminr-customer-success-manager-cyber-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2759978}},{"tool":"search_jobs","arguments":{"company":"dataminr.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2759978},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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