{"id":2590772,"url":"https://alion.io/job/dataminr-technical-support-engineer","title":"Technical Support Engineer","company":{"id":63099,"name":"Dataminr","domain":"dataminr.com","url":"https://alion.io/company/dataminr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":106000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"DNS","optional":false},{"name":"Jira","optional":false},{"name":"Multimodal AI","optional":false},{"name":"SIEM","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T10:53:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"See yourself at Dataminr\nAs a Technical Support Engineer at Dataminr, you'll be the go-to problem-solver for our enterprise customers, digging into authentication issues, platform hiccups, and integration headaches to figure out what went wrong and how to fix it. The role covers troubleshooting SSO configurations, debugging alert delivery across email, mobile, webhook, and API channels, and working through customer-side network and environmental issues, often tracing problems back through logs and data to pin down the root cause. This is a fully remote role with a consistent shift that may fall outside standard business hours, plus participation in an on-call rotation that includes occasional weekend coverage.AI Innovation at Dataminr\nWorking at Dataminr you’ll have the opportunity to tackle the most exciting trends in AI on a daily basis to power a revolutionary product that uncovers critical events around the world as they unfold.\nRegenerative AI:our AI technology, ReGenAI, is a new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold. Learn more here.\nAgentic AI: we recently launched our Agentic AI capability, what we’re calling our Intel Agents, that autonomously generates critical context for our clients on real-time events, threats, and risks allowing them to see the clearest, most accurate view of what’s happening on the ground. Learn more here\nMultimodal AI: our platform detects events from many different types of data (images, video, sensor data, audio, and text in over 150 languages). Learn more here.\nThe opportunity\nConfigure and deploy SSO integrations for enterprise customers across various identity provider environments, and troubleshoot authentication failures when they arise\nInvestigate and resolve login failures, platform access issues, and browser-level problems\nDebug alert delivery failures across email, mobile, webhook, and API channels\nTroubleshoot customer-side environmental issues including network, firewall, proxy, and DNS configurations\nSupport API troubleshooting and integration-related cases\nInvestigate logs and data to identify patterns and root causes\nTake charge of all customer issues, including questions about product functionality, initial troubleshooting, identification of root causes, issue resolution, and communication\nCollaborate with Product, Engineering, and Customer Success on identifying and resolving product defects\nBe an active contributor to our knowledge base and other support documentation\nParticipation in an on-call rotation that includes occasional weekend coverage\nWhat you bring\nAt Dataminr, we value you for who you are. We encourage you to apply for this role, even if you don’t meet every qualification. Our candidates are reviewed on the basis of their skill and potential to succeed.\n3+ years of experience in a technical support, systems engineering, or related technical role\nDemonstrated ability to troubleshoot independently across unfamiliar systems\nUnderstanding of network infrastructure, firewalls, proxies, DNS, and how corporate IT environments affect SaaS access\nExperience with API troubleshooting or integration support\nExperience with bug reproduction, log review, and problem isolation in web and mobile applications, SSO, and API implementations\nFamiliarity with ticketing and productivity tools such as Salesforce, Zendesk, and Jira\nFamiliarity with tools and workflows used by security operations professionals, including SIEM platforms, threat intelligence tooling, and security-focused integrations. Our customer base is heavily security-oriented, and understanding their environment and workflows is important.\nFamiliarity with writing or reading basic queries for data lookup and log review\nExcellent written and verbal communication skills, able to explain complex technical concepts in non-technical terms\nExperience authoring, structuring, and administering documents for training and knowledge bases\nExperience working independently without immediate supervision, managing multiple tasks, and meeting critical SLAs and deadlines\nProfessional, reliable, and comfortable operating in a business setting\nAbout Dataminr\nAt Dataminr, we are a mission driven team of talented builders, creators and visionaries who have real-world impact on how organizations are able to respond to events. Dataminr’s groundbreaking, AI-powered, intelligence platform provides organizations with the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio and sensor data across 150+ languages, empowering our clients to stay one step ahead in an increasingly complex world where every second counts.\nFounded in 2009, we have pioneered the world’s first real-time event detection platform, long before the recent Gen AI ‘boom.’ Dataminr operates all around the world united by our passion to use AI for the greater good, be agents of positive change and put our technology into the hands of clients charged with the responsibility to keep organizations running and keep people safe.\nAs our employees focus on developing our revolutionary technology, we focus on our employees. Dataminr is proud to offer a variety of flexible work arrangements, offices all over the world to foster collaboration, generous PTO and sick leave, and more, as part of our competitive benefits package aimed at keeping all our employees happy and healthy. Explore all our benefitshere.\nWe believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, manager development programming, professional development funds, and more.\nWe serve a global community made up of many cultures and strive to reflect the world and clients we serve, with a workforce built on merit and equity. We actively condemn racism and discrimination in any form. We stand for social good, fostering a culture of allyship, and standing up for those who face systemic barriers to equality. We lead with empathy and strive to be agents of positive change in our company and in our communities.\nDataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status.\nDataminr will collect and process your personal data in accordance with Dataminr’s candidate privacy notice availablehere. By providing your details and applying via our careers website, you acknowledge that you have read our candidate privacy notice. If you have any queries, please @dataminr.com .","description_format":"text","description_chars":6971,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","Government","LLM & Generative AI"],"lifecycle":[{"event":"open","at":"2026-10-15T05:55:01Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-15T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:16","win:early"],"computed_at":"2026-10-16T02:56:14Z"},"pay":null,"html_url":"https://alion.io/job/dataminr-technical-support-engineer","json_url":"https://alion.io/job/dataminr-technical-support-engineer.json","meta":{"generated_at":"2026-10-16T02:56:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4483,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63099},"rest":"https://alion.io/mcp/rest/get_company?id=63099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdataminr-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdataminr-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdataminr-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dataminr-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdataminr-technical-support-engineer"}]}