{"id":4230805,"url":"https://alion.io/job/datapattern-desktop-engineer","title":"Desktop Engineer","company":{"id":4540885,"name":"DataPattern","domain":"datapattern.ai","url":"https://alion.io/company/datapattern","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","Coimbatore, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-13T09:35:30Z","employer_posted_date":null,"last_verified_at":"2026-11-13T09:35:30Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"The Junior Desktop Engineer handles day-to-day Intune and Jamf work: enrolling and retiring devices, software updates and admin-access requests. This frees the Desktop Engineering Lead to focus on the zero-touch program.\n\nResponsibilities: \nEnrol new and refreshed laptops in Intune or Jamf and confirm they are compliant.\nRetire devices from Intune and Jamf for leavers and laptop refreshes, and update asset records.\nDeploy approved software and version updates through the Company Portal and Self Service.\nProcess local admin-access requests according to client policy.\nTroubleshoot enrollment, policy and app-deployment issues escalated by analysts.\nKeep device runbooks and knowledge articles up to date.\n\nKey relationships: \nDesktop Engineering Lead (manager).\nEndpoint and Asset analysts and the service desk.\nClient asset management and local desktop teams.\n\nRequirements: \nWorking knowledge of Microsoft Intune and/or Jamf Pro.\nWindows 10/11 and macOS support skills.\nBasic PowerShell or Bash scripting.\nExperience with ServiceNow or a similar ticketing tool.\n\nPreferred: \nMicrosoft MD-102 or Jamf 100/200 certification. • Has supported a mixed Windows and Mac estate.\n\nTools and technologies: \nMicrosoft Intune and Company Portal\nJamf Pro and Self Service\nServiceNow requests and asset tables\nPowerShell and Bash basics\n\nSkills and behaviours: \nCareful and accurate\nKeen to learn and automate\nFollows process and documents work\nResponsive to the service desk\n\nYour first 90 days: \n30 days: learn client device standards, enrollment and retirement procedures.\n60 days: handle enrollment, retirement and software requests within target times.\n90 days: clear the device-retirement and wipe backlog and update runbooks.\nSkills\nBash, Intune, Jamf, Jamf Pro, Microsoft Intune, 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