{"id":3268414,"url":"https://alion.io/job/dataperformers-bilingual-remote-contact-centre-agent","title":"Bilingual Remote Contact Centre Agent","company":{"id":4453416,"name":"Dataperformers","domain":"dataperformers.com","url":"https://alion.io/company/dataperformers","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":20,"max":22,"currency":"CAD","period":"hour","gross":null,"usd_annual":32000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T10:34:20Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-28T11:35:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Type: Independent Contractor\nEmployer: Procom\nReference code: 135597\nPrimary Location: Anywhere in Canada (remote)\nAll Available Locations: Burlington, ON; Brossard, QC; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB\n--\nDo you have customer service or contact centre experience? Do you have a strong interest in Indigenous subject matters? Are you seeking project-based work? Join our roster to participate in projects in our Managed Contact Centre space!\nWhat will your typical day look like?\nDeloitte’s OperateNext Managed Contact Centre group is actively seeking resources with customer service and/or contact centre experience to assist with upcoming projects in our Managed Contact Centre. You will work independently and remotely as part of a dynamic front-line services group of customer service professionals. As an independent contractor or temporary employee on this team, project work will vary but tasks will include:\nCollaborating with your contact centre and help desk teams to respond to customer inquiries via multiple channels such as phone and email.\nProvide exceptional customer service by providing timely and accurate responses using industry technologies.\nIdentify opportunities for innovation and improvements in client service delivery and process efficiency.\nCompensation is on an hourly basis, between $20 - $22/hour.\nWe are currently recruiting for individuals who are available for remote project work starting January 2027, with the possibility of extension. Remote work must be conducted from within Canada. Candidates must be able to work in both English and French.\nAbout the team\nAs an independent contractor or temporary employee, you will be working as part of Team Deloitte.\nOur Managed Contact Centre provides support for customers and end users leveraging our workforce solutions and diverse base of professionals across Canada and globally. Our team works as the primary point of contact for client requests related to various support programs.\nDeloitte is one of Canada’s leading professional services firms, providing audit, tax, consulting and financial advisory services across Canada. At Deloitte, we combine industry insight with a deep understanding of today’s local and global business challenges to give our clients the intelligent, practical and principled solutions they need to resolve both today’s and tomorrow’s challenges.\nDeloitte is driven by its Purpose to make an impact that matters to its clients, people, and communities. We have been supporting Indigenous leaders, communities, and organizations for nearly 30 years. By investing our time and professional skills, Deloitte aims to break down barriers, such as access to education and employment, in order to build an inclusive and sustainable future for all. By living our Purpose, we will make an impact that matters\nEnough about us, let’s talk about you\nYou are someone with:\nStrong written and verbal communication skills in both English and French\nEmpathy, compassion, cultural sensitivity and excellent listening skills\nAbility to remain calm and non-judgmental during challenging calls\nProfessional customer service skills with a strong phone presence, and passion for the customer and customer experience\nPrevious customer service or contact centre experience\nAdditional relevant training in customer service and trauma-informed care is an asset\n Availability to work flexible schedules including evenings until 8:00pm EST\nFlexible and quick learner, able to adapt to continuously evolving client needs\nAbility to adapt to new processes and procedures in a dynamic environmenT\nAbility to multitask and have strong organizational skills\nAbility to work independently and exercise good judgment\nSelf-driven with attention to detail and follow through\nMinimum high school education. Post-secondary education is an asset but not required. \nPlease also note the following:\nAs part of the Procom onboarding process, you will be required to pass a background check, which includes a criminal record check. In addition, a background check will be required annually if your contract is renewed. \nAs part of the interview and onboarding process, and to ensure ongoing identity verification, you will be required to:show a piece of government issued ID during the interview so we can verify your identity;\nsend Procom two pieces of ID; and\nsend Deloitte a current photo of yourself which will be used as your profile picture. \n\nFor scheduled meetings, you may be required to be on video.\n You must work in Canada at all times. Deloitte will monitor the location from which you connect to our systems. \n.\nThe next step is yours\nApply by November 13, 2026. Please include a cover letter and resume (saved as one file) with your application.\nAs many of the projects involve Indigenous matters, please provide details about any experiences you may have with Indigenous subject matters in your cover letter (if any). Highlight any relevant school or coursework, volunteer work, or professional work experiences that demonstrate your experience and understanding of Indigenous matters.\nAt Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.\nWe encourage you to connect with us at  if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!\nBy applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.\nDeloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.","description_format":"text","description_chars":6622,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T10:34:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:4","velocity","win:early","comp:brand,attention"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":32000,"is_top_pay":false},"html_url":"https://alion.io/job/dataperformers-bilingual-remote-contact-centre-agent","json_url":"https://alion.io/job/dataperformers-bilingual-remote-contact-centre-agent.json","meta":{"generated_at":"2026-10-28T21:26:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29566,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4453416},"rest":"https://alion.io/mcp/rest/get_company?id=4453416"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdataperformers-bilingual-remote-contact-centre-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdataperformers-bilingual-remote-contact-centre-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdataperformers-bilingual-remote-contact-centre-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dataperformers-bilingual-remote-contact-centre-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdataperformers-bilingual-remote-contact-centre-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3268414}},{"tool":"search_jobs","arguments":{"company":"dataperformers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3268414},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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