{"id":3182330,"url":"https://alion.io/job/dataspring-sr-product-enablement-manager","title":"Sr. Product Enablement Manager","company":{"id":2701418,"name":"DataSpring","domain":"dataspring.com","url":"https://alion.io/company/dataspring","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":115000,"max_usd":205000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":749},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Adobe Premiere Pro","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-10-23T14:56:30Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T00:08:14Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Position Summary\nThe Sr. Product Enablement Manager owns how DataSpring users and customers learn to use our products successfully, and serves as a cross-functional liaison between Product and the teams that support our users. As a shared service for both provider and member data teams, this person identifies where users encounter friction, determines the most effective intervention, and personally creates the solution, including in-app guidance, guided walkthroughs, short-form videos and visual tutorials.\nThis is a hands-on role that combines content creation and product adoption with ownership of how product information and user feedback flow between teams. The successful candidate works closely with the product team by participating in user acceptance testing, reviewing product analytics, listening to the call center and customer-facing teams, and translating those insights into timely, effective user education, product recommendations and change-readiness communication.\nThey may also coordinate with external production or Pendo-services partners when additional capacity or specialized expertise is required. They remain accountable for priorities, instructional quality, product accuracy, consistency, and measurable results.\nSuccess is measured by changes in user behavior: fewer avoidable support contacts, faster time to value, stronger feature adoption, successful task completion, and greater user confidence, not simply by volume of content produced.\nThe Sr. Manager also strengthens the broader team: absorbing overflow from the UX and user enablement teams, providing backup coverage during launches and releases, and reducing the coordination load on Product and Operations leaders.\nThe successful candidate will be an exceptional plain-language communicator with strong hands-on production skills. They must be comfortable making independent decisions about priorities and formats and producing useful, accurate content under tight deadlines, shifting priorities, and incomplete information.\nThe Sr. Product Enablement Manager is a full-time, exempt, remote position and reports to the Director, Product Operations.\nSpecific Responsibilities\nTraining Needs Assessment and Prioritization\nIdentify and synthesize user-friction signals from support contacts and call drivers, customer interactions, implementation and account teams, internal questions, CSAT and NPS feedback, usability research, and product-usage data.\nTranslate identified friction into clearly defined user-education and product-adoption needs.\nPrioritize requests according to user impact, business importance, urgency, audience, and production effort.\nRecommend which requests should not be pursued and clearly communicate the associated tradeoffs.\nEstablish and operate a lightweight intake and triage process so requests are consistently captured, evaluated, prioritized, and resolved.\nParticipate in UAT and product-release activities to identify education needs before new functionality reaches users.\nPartner with Product Management to distinguish between issues that require training and those that should be addressed through product design.\nContent Development and Production\nDetermine the most effective intervention for each need, including a Pendo tooltip, contextual message, guided walkthrough, product tour, short-form video, annotated screenshot, visual tutorial, etc.\nDesign content for distinct user roles, personas, workflows, and levels of product familiarity.\nScript, record, edit, caption, and publish concise product-training videos using modern screen-capture and authoring tools.\nCreate brief, task-focused content that helps users accomplish a specific goal rather than simply describing product features.\nBuild, test, publish, and maintain Pendo guides, tooltips, walkthroughs, and other in-app experiences.\nCreate visual content that can be reused across in-product guidance, help centers, release communications, and customer-support channels.\nApply consistent brand, voice, terminology, and plain-language standards for a nontechnical healthcare audience.\nEnsure content meets applicable accessibility requirements, including captions, transcripts, alternative text, keyboard considerations, readable contrast, and Section 508/WCAG standards.\nMaintain editable source files, templates, naming conventions, version history, and a reusable content library.\nUse AI-assisted and automated production tools appropriately to shorten production cycles while maintaining accuracy, security, and editorial quality.\nPlan and run in-app engagement campaigns that drive awareness and adoption of new and underused features.\nMeasurement and Continuous Improvement\nEvaluate training effectiveness using Pendo analytics, support data, task completion, feature adoption, depth of use, and time to first successful use.\nTest and improve content based on behavioral data and user feedback.\nRevise, replace, consolidate, or retire content that is outdated, redundant, or failing to change user behavior.\nIdentify fast-follow priorities based on observed user friction, feature-adoption patterns, customer feedback, and support-center questions and call drivers.\nContent and Platform Governance\nEstablish training content standards, review processes, and clear ownership so training, help content, and product messaging stay aligned with each release.\nLead Pendo governance, including standards for page and feature tagging, guide creation, targeting, review, and publishing across teams.\nHelp define guidelines for the responsible use of AI tools in content creation, covering accuracy, security, privacy, and editorial review.\nCross-Functional Partnership and Product Liaison\nWork closely with Product Management, UX, Customer Support, Implementations, Sales, Client Partnerships, Marketing & Communications, Compliance, and other subject-matter experts.\nServe as a shared resource for both provider and member data teams, coordinating product enablement and communication across both.\nHelp teams distinguish between a product problem, communication problem, support problem, and education problem.\nCommunicate priorities, tradeoffs, progress, risks, and results clearly to stakeholders.\nPartner with the Solutions Center to review call drivers and user feedback on a regular cadence; compare support themes with Pendo behavior data.\nHelp keep Solutions Center training and knowledge resources current with each release.\nCreate presentations that explain product changes, user impact, and adoption results to leadership and go-to-market teams.\nSupport the UX and user enablement teams by absorbing overflow work and providing backup coverage during launches and releases.\nSkills\nRequired\nStrong writing and editing skills, with the ability to explain complex workflows clearly to nontechnical audiences.\nDemonstrated ability to independently create short-form video, in-app guidance, and written or visual instructional content.\nHands-on experience with a digital adoption platform; Pendo experience is strongly preferred.\nDemonstrated video-production experience, including screen capture, editing, captions, visual callouts, and narration or voiceover management.\nSound judgment regarding content priority, instructional format, audience needs, and appropriate depth.\nAbility to interpret product analytics, support data, and customer feedback and draw defensible conclusions.\nAbility to work independently and deliver useful, accurate content under significant deadline pressure.\nComfort operating in an environment with shifting priorities and incomplete information.\nAbility to serve as the primary product-education resource and continue moving work forward without extensive direction.\nStrong stakeholder-management skills and the ability to give external partners and internal contributors clear, actionable feedback.\nStrong cross-functional facilitation skills, with the ability to align teams and influence decisions without direct authority.\nPreferred\nExperience developing education for external users and customers for a SaaS product or technology-enabled service.\nExperience building and publishing Pendo guides and interpreting Pendo analytics.\nWorking knowledge of adult-learning, instructional-design, microlearning, and performance-support principles.\nExperience with healthcare technology, provider workflows, or healthcare data.\nKnowledge of Section 508 and WCAG requirements as applied to digital learning content.\nExperience administering Pendo or leading digital-adoption governance across multiple teams.\nExperience partnering with customer support or call-center teams to turn contact data into product, content, or training improvements.\nExperience creating executive presentations and release communications.\nExperience establishing content governance or standards for AI-assisted content creation.\nExperience & Education\n5+ years of hands-on experience creating customer education, software product training, product adoption, or enablement content, including work across product, support, and customer-facing teams.\nDemonstrated experience producing customer-facing content for a software product or technology-enabled service.\nHands-on experience with a digital adoption platform required; Pendo experience strongly preferred.\nExperience working within product-development and release cycles.\nBachelor’s degree or an equivalent combination of education and relevant professional experience.\nCandidates should be prepared to share a portfolio that includes at least one software-training video and one example of in-app, visual, or written guidance they personally created.\nHands-on experience with several of the following or comparable tools:\nPendo or another digital adoption platform\nCamtasia, Descript, Adobe Premiere Pro, Loom, or comparable screen-capture and video-editing software\nArticulate 360, Adobe Captivate, or comparable content-authoring tools\nAI-assisted scripting, editing, voice, transcription, and content-production tools\nJira and Confluence\nMicrosoft Word, PowerPoint, and Excel\n\nWho We Are\nDataSpring is the trusted data connector at the core of healthcare. For more than 25 years, we have powered the industry with the largest and most complete healthcare data foundation in the U.S., including more than 4.8 million provider data records sourced directly from providers and member data representing 75% of covered lives supplied by health plans. By improving how essential information flows across the system, DataSpring helps healthcare operate more efficiently, accurately, and with greater confidence.\nWhat You Get\nAt DataSpring, you will do meaningful work at the intersection of healthcare, data, and technology, helping solve complex problems that make the healthcare system work better. You will collaborate with experienced professionals who care deeply about accuracy, trust, and meaningful impact in a fully remote environment.\nDataSpringoffers competitive compensation and a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, a 401(k) with company contributions and matching, paid parental leave, tuition assistance, and generous paid time off. We are committed to investing in our people and supporting professional growth over time.\nEqual Opportunity Employer\nDataSpringis proud to be an equal opportunity employer and is committed to fostering a workplace where all individuals are valued, respected, and empowered.\nEmployment decisions at DataSpring are made without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. DataSpringdoes not tolerate unlawful discrimination or harassment of any kind.\nApplicants have rights under the Famil...","description_format":"text","description_chars":12282,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Professional Services"],"lifecycle":[{"event":"open","at":"2026-10-23T21:59:36Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:0","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/dataspring-sr-product-enablement-manager","json_url":"https://alion.io/job/dataspring-sr-product-enablement-manager.json","meta":{"generated_at":"2026-10-26T01:02:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2701418},"rest":"https://alion.io/mcp/rest/get_company?id=2701418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdataspring-sr-product-enablement-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdataspring-sr-product-enablement-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdataspring-sr-product-enablement-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/dataspring-sr-product-enablement-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdataspring-sr-product-enablement-manager"}]}