{"id":1298061,"url":"https://alion.io/job/datavail-lead-senior-production-support-operations-engineer","title":"Lead Senior Production Support / Operations Engineer","company":{"id":2064706,"name":"Datavail","domain":"datavail.com","url":"https://alion.io/company/datavail","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":929},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Blue-Green Deployment","optional":false},{"name":"Cassandra","optional":false},{"name":"CI/CD","optional":false},{"name":"Databricks","optional":false},{"name":"Datadog","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Fabric","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"PowerShell","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-07-14T04:49:31Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-09-26T14:29:55Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Job Title: Lead Senior Production Support / Operations Engineer\nEducation: Any Graduate\nExperience: 8+years\nJob Location: Mumbai\nRole Summary\nWe are seeking a highly Senior Production Support / Operations Engineer to represent and operationally support our in-house monitoring and observability platform across enterprise database environments.\nThis role acts as the critical operational bridge between:\nThe in-house monitoring product development and QE team(s), \nInternal ITSM/ticketing teams using ServiceNow, \nMultiple enterprise DBA organizations across: Oracle Database \nOpen-source database platforms (MySQL, PostgreSQL, MongoDB, Cassandra, etc.) \nMicrosoft SQL Server \n\nThe ideal candidate combines strong operational troubleshooting skills, production support leadership, monitoring expertise, incident coordination capabilities, and excellent cross-team collaboration skills in large-scale enterprise environments.\nThis is a senior leadership position: the candidate must bring substantial experience leading Production Support Engineers, combined with exceptional communication skills for direct, confident engagement with customers and senior stakeholders of in-house management.\nKey Responsibilities\nProduction Operations & Monitoring Support\nProvide operational ownership and production support for the in-house enterprise monitoring platform. \nMonitor health, performance, alerting quality, and operational stability of monitoring services. \nAnalyze monitoring gaps, false positives, missed alerts, and operational inefficiencies. \nEnsure monitoring coverage across Oracle, Open-source, and SQL Server database environments.\nIncident & Escalation Management\nAct as the operational point-of-contact during production incidents involving monitoring failures, alerting gaps, or infrastructure issues. \nCoordinate incident triage across:DBA teams, \nMonitoring development teams, \nInfrastructure teams, \nService management teams. \n\nDrive bridge calls and ensure effective stakeholder communication during critical outages. \nPerform root cause analysis (RCA) and post-incident operational reviews.\nServiceNow & Ticket Workflow Coordination\nWork with ServiceNow for:Operational escalations, \nService requests. \n\nReview ticket quality and ensure operational accuracy of issue classification and routing. \nImprove ticket workflows between DBA teams and monitoring platform support teams. \nCollaborate with internal support organizations to streamline escalation processes.\nCross-Functional DBA Collaboration\n Collaborate closely with enterprise DBA teams supporting:Oracle Database \nMySQL \nPostgreSQL \nMongoDB \nApache Cassandra \nMicrosoft SQL Server \nCloud services (AWS, AZURE, GCP)\n\nUnderstand operational monitoring requirements specific to each database technology. \nWork with DBAs to validate alert thresholds, event correlation, and monitoring accuracy. \nServe as the operational liaison between DBAs and monitoring team developers and QE. \nOperational Excellence & Reliability Engineering\nIdentify recurring operational pain points and recommend automation opportunities. \nImprove alert quality, event correlation, and monitoring reliability. \nParticipate in operational readiness reviews for new monitoring features. \nHelp define operational standards, playbooks, and escalation procedures. \nMonitoring & Observability Engineering\nSupport enterprise observability initiatives involving:Metrics, \nEvents, \nAlerting, \nDashboards, \nHealth monitoring, \nIncident correlation. \n\nWork with both commercial and in-house monitoring systems. \nAnalyse operational telemetry to identify systemic reliability concerns. \nDevOps & CI/CD Enablement\nCollaborate with engineering teams to improve CI/CD pipelines. \nImplement deployment strategies (blue-green, canary, rolling updates). \nAdvocate for reliability-focused design patterns. \nSecurity & Compliance\nEnsure infrastructure adheres to security standards and compliance requirements. \nParticipate in vulnerability assessments and remediation. \nRequired Technical Skills\nStrong production support and operations experience in enterprise environments. \nSubstantial experience leading Production Support Engineers, in a senior/lead or team-management capacity. \nStrong experience with cloud platforms (AWS, Azure, and GCP). \nSubstantial, practical hands-on experience with both Windows and Linux operating systems, and sound working familiarity with Databricks and Microsoft Fabric for analytics workloads. \nExpertise in monitoring & observability tools (e.g., Prometheus, Grafana, Datadog, or in-house tools). \nWorking knowledge of: ServiceNow \nIncident workflows, \nEscalation management, \nOperational support models. \n\nExposure to database technologies including: Oracle Database \nMicrosoft SQL Server \nMySQL \nPostgreSQL \nNoSQL ecosystems preferred. \n\nStrong understanding of: Windows and Linux systems, \nInfrastructure monitoring, \nAlerting concepts, \nProduction operations. \n\nExperience supporting 24x7 enterprise production environments. \nPreferred Qualifications\nExperience working with in-house monitoring or observability product teams. \nFamiliarity with SRE/DevOps operational practices. \nExposure to enterprise event management systems. \nKnowledge of automation/scripting (Python, Shell, PowerShell). \nExperience handling high-severity production incidents.\nCritical Non-Technical Skills\nAn ideal candidate must demonstrate:\nOperational Intuition\nAbility to detect operational anomalies early. \nStrong troubleshooting instinct and pattern recognition. \nFearless Communication\nAbility to speak confidently during incidents and escalations. \nComfortable engaging customers and senior stakeholders of in-house management, along with multiple technical teams. \nExceptional written and verbal communication skills, able to present operational status and risk directly to customers and senior leadership with clarity and confidence. \nCross-Team Collaboration\nAbility to coordinate effectively across DBA teams, support organizations, and development groups. \nCalmness Under Pressure\nStructured decision-making during high-severity incidents. \nOwnership Mindset\nDrives issues to closure rather than relying solely on assigned ownership boundaries. \nInvestigative Curiosity\nContinuously analyses why operational failures occur and how they can be prevented. \nSubstantial track record leading, mentoring, and developing Production Support Engineers. \nSets the standard for operational excellence and coaches junior/mid-level engineers toward it. \nActs as an escalation point and mentor for less experienced engineers during high-severity incidents. \nTeam Leadership & Mentorship\nPreferred Qualifications\nRelevant Certifications in cloud platforms (AWS/Azure/GCP).\nFamiliarity with SRE/DevOps operational practices.\nFamiliarity with Databricks and Fabric domain.\nExposure to enterprise event management systems. \nKnowledge of automation/scripting (Python, Shell, PowerShell).","description_format":"text","description_chars":6925,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Databases & DBMS","Cloud Consulting & Migration"],"lifecycle":[{"event":"open","at":"2026-09-26T10:30:33Z"}],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.623,"p_room":0.28,"age_days":74,"expected_fill_days":33,"reasons":["conf:12","win:tail","crowd:"],"computed_at":"2026-09-27T02:45:18Z"},"pay":null,"html_url":"https://alion.io/job/datavail-lead-senior-production-support-operations-engineer","json_url":"https://alion.io/job/datavail-lead-senior-production-support-operations-engineer.json","meta":{"generated_at":"2026-09-27T02:45:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2514,"day_limit":5000,"remaining_today":2486,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}