{"id":3506614,"url":"https://alion.io/job/datavant-customer-experience-rep-i","title":"Customer Experience Rep I","company":{"id":2448,"name":"Datavant","domain":"datavant.com","url":"https://alion.io/company/datavant","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-30T01:50:09Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-30T19:06:15Z","board_verified":false,"closed_at":"2026-10-30T19:06:15Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. \nBy joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.\nWhat We’re Looking For:\nDatavant’s Customer Experience Representative I - Retrieval supports Record Hub customers by responding to inquiries, resolving standard issues, and providing accurate information in a high-volume, fast-paced environment. This role focuses on delivering a consistent, high-quality customer experience while building product knowledge and customer support skills.\nWhat You Will Do:\nMaintain a positive, empathetic, and professional attitude toward customers at all times.\nRespond promptly to customer inquiries in a high call volume, fast-paced environment following established processes and guidelines.\nInteract with customers via telephone, email, and online chat to answer product-related questions, resolve standard issues, and provide basic education on Record Hub services.\nAccurately document customer interactions, inquiries, issues, and resolutions in designated systems.\nIdentify issues that require additional expertise and appropriately escalate to senior representatives or specialists.\nMake outbound telephone and email contacts to customers to provide updates, education, and support issue resolution.\nFollow defined workflows, scripts, and quality standards to ensure consistency and compliance.\nCommunicate and coordinate with colleagues and team leads as needed to support customer needs.\nActively participate in training, coaching, and feedback sessions to build product knowledge and customer service skills.\nProvide feedback on customer experience challenges and opportunities for improvement.\nPerform other related duties as assigned.\nWhat Helps You Stand Out:\nStrong communication skills, including active listening and clear verbal and written communication.\nCustomer-focused mindset with the ability to remain calm and professional when addressing questions or concerns.\nBasic problem-solving skills with a willingness to ask questions and learn.\nComfort using multiple computer systems and learning new software tools.\nAttention to detail and ability to follow established processes.\nFamiliarity with ticketing systems or call center tools is a plus.\nWhat You Need to Succeed:\nHigh school diploma, general education degree, or equivalent required.\n2-3 years of customer service experience required.\n1 year of experience in a call center or customer support environment preferred.\nExperience using call center phone systems such as RingCentral is a plus.\nData entry and typing skills of 30 WPM or higher.\nPay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. \nThe estimated base pay range per hour for this role is:\n$17.78—$22.74 USD\nTo ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.\nThis job is not eligible for employment sponsorship.\nDatavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. \nAt the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.\nDatavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.\nFor more information about how we collect and use your data, please review our Privacy Policy.","description_format":"text","description_chars":5759,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing","Health Data & Interoperability","Data Marketplaces, Sharing & Clean Rooms"],"lifecycle":[{"event":"open","at":"2026-10-30T05:45:59Z"},{"event":"close","at":"2026-10-30T19:06:15Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 13 · green card filings: 3","filings_12m":13,"filings_prev_12m":7,"green_card_filings_12m":3,"median_offered_wage_usd":181875,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/datavant-customer-experience-rep-i","json_url":"https://alion.io/job/datavant-customer-experience-rep-i.json","meta":{"generated_at":"2026-10-31T16:21:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25562,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2448},"rest":"https://alion.io/mcp/rest/get_company?id=2448"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatavant-customer-experience-rep-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatavant-customer-experience-rep-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatavant-customer-experience-rep-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datavant-customer-experience-rep-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatavant-customer-experience-rep-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3506614}},{"tool":"search_jobs","arguments":{"company":"datavant.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3506614},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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