{"id":2397487,"url":"https://alion.io/job/datawatchsystems-customer-experience-account-growth-manager","title":"Customer Experience & Account Growth Manager","company":{"id":4422791,"name":"Data Watch Systems","domain":"datawatchsystems.com","url":"https://alion.io/company/datawatchsystems","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-12T22:46:43Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T11:10:24Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview\nThe Regional Customer Experience & Account Growth Manager is responsible for strengthening customer relationships, supporting the successful operation of assigned buildings, and increasing revenue within Datawatch Systems’ markets.\nThis hybrid position combines customer experience, account management, and consultative sales responsibilities. The individual will serve as the primary relationship owner for a portfolio of existing regional buildings and customers, helping ensure that each account operates smoothly and receives a consistent, high-quality customer experience.\nWe offer a base salary, monthly commissions, benefits and paid time off. Excellent growth in income potential. All applicants must be willing to submit to a drug screening and criminal background check. E/O/E/M/F/V/D\nLocation: Houston, TX\nTravel: 25%\nSalary Range: $30-$35/hour plus commission.\nResponsibilities\nCustomer Experience & Regional Account Development\nServe as the primary relationship contact for an assigned portfolio of regional buildings and customer accounts, developing trusted relationships with property managers, building owners, tenants, and other key stakeholders.\nMaintain regular communication with customers through meetings, building visits, account reviews, and site assessments to understand their priorities, concerns, operational needs, and future plans.\nOwn the overall health of assigned accounts, including customer satisfaction, service activity, operational concerns, retention risks, and opportunities for growth.\nCoordinate with internal teams to resolve customer issues and ensure commitments are met.\nMaintain ownership of customer concerns through resolution, providing timely and professional communication and identifying recurring issues that may require long-term solutions.\nProvide customer training, education, and adoption of Datawatch Systems products and services while ensuring account information and customer records remain accurate and current.\nAccount Growth & Revenue Development\nIdentify and develop opportunities for additional products, services, upgrades, system enhancements, and solutions, including opportunities related to new tenants, renovations, capital improvements, system modernization, additional properties, ownership or management changes, and evolving security requirements.\nConduct account and building assessments to uncover unmet customer needs, generate and qualify sales opportunities, and clearly communicate the operational and business value of recommended solutions.\nPartner with internal teams to develop proposals, coordinate customer presentations and demonstrations, and advance opportunities through completion.\nSupport contract renewals, service expansions, customer retention, and loyalty initiatives while meeting established revenue growth and account expansion goals.\nRegional Market Development\nIdentify opportunities to expand existing relationships to additional properties and leverage customer relationships for introductions, referrals, and new business opportunities.\nMonitor regional market trends, customer needs, competitive activity, and industry developments that may affect account growth or retention; communicate relevant insights to company leadership.\nRepresent Datawatch Systems professionally at customer meetings, building events, industry functions, and regional networking opportunities.\nTerritory & Travel\nIndependently manage a geographically dispersed portfolio while maintaining consistent communication with leadership and internal teams.\nTravel regularly within assigned markets for customer meetings, building visits, account reviews, and site assessments. Occasional overnight travel may be required based on territory and customer needs.\nMaintain a visible, professional presence within assigned markets and promote a consistent customer experience across the region.\nQualifications\nThree or more years of experience in customer experience, customer success, account management, property management, business development, consultative sales, or a related field preferred.\nExperience working with commercial buildings, property management companies, access control, building technology, security systems, or service-based organizations preferred.\nExperience identifying customer needs and recommending appropriate products or services.\nStrong problem-solving, critical-thinking, and issue-resolution skills.\nAbility to work independently and make sound decisions while managing a regional territory.\nProficiency with Microsoft Outlook, Word, Excel, and PowerPoint.\nA valid driver’s license and reliable transportation are required.","description_format":"text","description_chars":4640,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T22:46:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":30,"reasons":["conf:2","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/datawatchsystems-customer-experience-account-growth-manager","json_url":"https://alion.io/job/datawatchsystems-customer-experience-account-growth-manager.json","meta":{"generated_at":"2026-10-19T13:12:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9416,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422791},"rest":"https://alion.io/mcp/rest/get_company?id=4422791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatawatchsystems-customer-experience-account-growth-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatawatchsystems-customer-experience-account-growth-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatawatchsystems-customer-experience-account-growth-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datawatchsystems-customer-experience-account-growth-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatawatchsystems-customer-experience-account-growth-manager"}]}