{"id":2397489,"url":"https://alion.io/job/datawatchsystems-service-dispatcher-level-i","title":"Service Dispatcher Level I","company":{"id":4422791,"name":"Data Watch Systems","domain":"datawatchsystems.com","url":"https://alion.io/company/datawatchsystems","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bethesda, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T22:46:43Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-18T07:11:42Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Overview\nThe Service Dispatcher Level I is responsible for coordinating and dispatching service requests to field technicians, ensuring efficient and timely responses to customer needs. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously. The Service Dispatcher will work closely with the Service Dispatch Supervisor to maintain high standards of service quality and customer satisfaction.\nLocation: Bethesda, MD - Onsite\nTravel: No\nStarting Rate: $20.00 - $23.00/hour\nShift Hours: 8:00 am - 4:00 pm, Monday - Friday\nAll applicants applying for a position at Datawatch Systems must be willing to submit to a pre-employment drug screening and criminal background check. E/O/E/M/F/V/D \nResponsibilities\nAdministrative Support: Assist department teams with accomplishing administrative tasks as directed by management.\nCommunication and Conflict Resolution: Maintain regular communication with the Service Manager and Supervisor, ensuring alignment in dispatch operations and addressing immediate customer-facing issues. \nScheduling Oversight: Assist in managing service schedules, while maintaining a commitment to high-quality service. \nQuality Assurance: Assuring the quality of dispatch operations, including monitoring and providing support for internal and external customers. \nContinuous Improvement: Contribute to ongoing efforts to optimize dispatch operations, enhance service quality, and ensure compliance with business standards.\n Meeting Participation: Attend meetings (as necessary) representing the dispatch team.\nIssue Escalation and Reporting: Proactively identify and escalate issues outside normal operating parameters to the Dispatch Manager or appropriate parties. Report any violations of company policies.\nCross-Departmental Support: Assist other departments as needed, demonstrating flexibility and a collaborative spirit to ensure overall organizational success.\nQualifications\nMinimum of 1 year of experience in dispatch, with a preference for experience in an administrative or supervisory role. Alternative experience for success includes Customer Service Management, Logistics Coordination, Project Management, Operations Management, Retail Management, Call Center Operations, Technical Support, Schedule Coordinator, and Field Service Coordination.\nStrong communication skills.\nProficiency in Microsoft Office and familiarity.\nHigh school diploma or equivalent.\nThis role is integral to the efficiency and success of our service operations, ensuring that our customers receive timely and professional service. If you are a dynamic leader with a passion for logistics and team development, we encourage you to apply.\nBenefits\nChoice of multiple Medical Insurance plans\nChoice of two Dental Insurance Plans\nVision Insurance\nMedical and Dependent Care FSA Accounts\n401K Plan with a discretionary employer contribution\n529 Plan Access\nEmployee Assistance Program\nCommuter and Parking Benefit\nShort-term Disability and Long-term Disability Insurance\nEmployer-paid 50K Life and AD&D Insurance\nVoluntary Life Insurance for Employee, Spouse and Children\nVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage\nAnnual performance Evaluation and salary adjustment consideration\nPaid holidays, sick and vacation leave\nJob-related tuition reimbursement","description_format":"text","description_chars":3371,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T22:46:43Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":46000,"is_top_pay":false},"html_url":"https://alion.io/job/datawatchsystems-service-dispatcher-level-i","json_url":"https://alion.io/job/datawatchsystems-service-dispatcher-level-i.json","meta":{"generated_at":"2026-10-18T09:23:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14024,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4422791},"rest":"https://alion.io/mcp/rest/get_company?id=4422791"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdatawatchsystems-service-dispatcher-level-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdatawatchsystems-service-dispatcher-level-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdatawatchsystems-service-dispatcher-level-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/datawatchsystems-service-dispatcher-level-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdatawatchsystems-service-dispatcher-level-i"}]}