{"id":3487293,"url":"https://alion.io/job/dataxstream-it-support-specialist-tier-1-latam","title":"IT Support Specialist (Tier 1) - LATAM","company":{"id":4420637,"name":"Dataxstream","domain":"dataxstream.com","url":"https://alion.io/company/dataxstream","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Nagios","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"VMWare","optional":true},{"name":"Wi-Fi","optional":true}],"status":"live","first_seen_at":"2026-09-01T00:00:00Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-10-31T15:34:00Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Based in Williamsburg, VA, DataXstream stands as a proud and dedicated SAP partner with over two decades of experience. We are relentlessly focused on innovating, rebuilding, and perfecting the most robust and user-friendly Order Management software available for the SAP ecosystem. As we continue to grow our impact and our team, we're seeking passionate individuals to join us in shaping the future of enterprise solutions.\nIT Support Specialist (Tier 1)\nWe are looking for a motivated and detail-oriented IT Support Specialist to join our team in Buenos Aires. This entry-level position will serve as the first point of contact for IT support requests - primarily from internal employees, with occasional client-facing support - ensuring timely and effective resolution of technical issues across macOS, iOS, and Windows devices, as well as our Microsoft 365 environment. Additionally, the role will handle onboarding and offboarding tasks, including enrolling, configuring, deploying, collecting, and returning devices. The role will also monitor our automated alerting pipeline, ensuring alerts are tracked in Jira and followed up on accordingly. If you're passionate about technology, problem-solving, and providing excellent customer service, we want to hear from you!\nMain Duties and Responsibilities\nPrimary Support Act as the first point of contact for IT support requests, primarily from internal employees with occasional client-facing requests, submitted via the Jira ticketing system. \n\nTroubleshooting Provide technical support for macOS, iOS, and Windows devices, diagnosing and resolving software, hardware, and network-related issues. \nTroubleshoot VPN connectivity and access issues using Pritunl. \n\nDevice Management Use Mobile Device Management (MDM) platforms (e.g., Addigy, Jamf, Microsoft Intune) and Apple Business Manager to manage macOS, iOS, and Windows devices. Our device fleet remainspredominantly Apple-based. \n\nOnboarding & Offboarding SupportEnroll, configure, and deploy macOS, iOS, and Windows devices for new employees. \nProvide initial setup assistance and ensure devices are ready for use. \nCollect and return devices to service during employee offboarding. \nReset, reconfigure, and prepare devices for reassignment. \n\nMicrosoft 365 & Cloud Administration Assist with day-to-day administration of Microsoft 365 services, including Teams Admin Center, Entra ID (Azure AD) B2B guest account management, Exchange Admin Center, and SharePoint. \n\nMonitoring & Alert Management Monitor alerts generated by Nagios XI and routed through Squadcast, confirming that corresponding Jira tickets are created automatically and accurately. \nMonitor and respond to endpoint security alerts from ThreatDown (Malwarebytes), assisting with remediation as needed.\nReview and triage auto-created Jira tickets, escalating and following up to ensure resolution by the appropriate team. \nIdentify and manually log any alerts that fall outside the automated pipeline.\n\nHelp Desk Oversight Ensure adherence to outlined help desk policies and procedures, identifying any deviations and escalating issues as necessary. \n\nLocal TravelFacilitate hardware pickups and drop-offs with local vendors and staff within Buenos Aires as needed, including for onboarding and offboarding purposes. \n\nScriptingDevelop basic scripts (e.g., bash, zsh, PowerShell) for routine task automation and troubleshooting. \n\nDocumentationCreate and update knowledge base articles to enhance team efficiency. \nMaintain detailed records of support interactions, issue resolutions, and system configurations. \n\nCollaborationEscalate complex issues to Tier 2/3 support or relevant teams while ensuring clear and detailed communication. \n\nCommunicationProvide clear and professional written and verbal communication to internal teams and, on occasion, external clients, ensuring all stakeholders are informed and updated. \n\nRequired Skills\nMust be based in Buenos Aires, Argentina, with the ability to travel locally.\nExperience using and supporting macOS, iOS, and Windows devices, with an interest in learning administration tasks across platforms. \nComfortable navigating Microsoft 365 admin tools (Teams, Exchange, SharePoint, Entra ID) or willing to learn. \nStrong troubleshooting and analytical skills with a problem-solving mindset. \nExcellent written and verbal communication skills in English, with the professionalism to interact directly with clients as needed. \nStrong organizational skills to document monitoring alerts, onboarding/offboarding processes, and ensure follow-up on resolutions. \nAttention to detail and the ability to enforce policies and procedures in a professional and supportive manner. \nPreferred Skills\nFamiliarity with Jira ticketing systems. \nBasic understanding of networking concepts (e.g., Wi-Fi, VPN); experience with Pritunl a plus. \nExposure to other scripting languages or IT automation tools is a plus. \nBasic understanding of shell scripting (e.g., bash, zsh, PowerShell) or willingness to learn scripting for task automation. \nFamiliarity with Mobile Device Management (MDM) platforms (e.g., Addigy, Jamf, Microsoft Intune) and Apple Business Manager. \nExposure to monitoring/alerting and endpoint security tools (e.g., Nagios XI, Squadcast, ThreatDown/Malwarebytes) is a plus. \nBasic familiarity with virtualization concepts and VMware vCenter/vSphere (e.g., locating and connecting to a virtual machine) is a plus, though deep VM administration is not expected in this role. \nReady to apply? Please upload your resume in English.\nDataXstream, Inc., is an equal-opportunity workplace and an affirmative-action employer. We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. 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