{"id":1296490,"url":"https://alion.io/job/daupler-account-manager","title":"Account Manager","company":{"id":2540209,"name":"Daupler","domain":"daupler.com","url":"https://alion.io/company/daupler","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Overland Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":169000,"period":"year","method":"role_country_seniority_unknown","sample_n":10077},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-08-22T00:00:00Z","employer_posted_date":"2025-08-22","last_verified_at":"2026-10-21T19:42:24Z","board_verified":true,"closed_at":null,"days_open":426,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":426},"description":"Account Manager\nWho We Are\nDaupler is modernizing the way critical infrastructure organizations serve their communities. Millions of people depend on safe water, reliable power, and essential services every day-and we help the professionals who deliver those services operate faster, smarter, and more reliably.\nFrom responding to a burst water main to keeping customers informed during a power outage, Daupler provides the infrastructure for service excellence. Backed by top-tier investors, we are scaling rapidly and looking for mission-driven individuals to help bring 21st-century tools to utilities and government operations.\nWho We Need\nAs we expand our footprint, Daupler is seeking an innovative and resourceful Account Manager who can ensure customer success while driving retention. This role is at the intersection of relationship management, business strategy, industry expertise, and project management excellence.\nThe ideal candidate will not only be a trusted partner to clients, but bring strong knowledge of utilities, infrastructure, or public-sector operations. They will excel at managing internal and external resources to ensure seamless execution, customer satisfaction, and sustainable growth.\nIf you thrive in a fast-paced, collaborative environment and are motivated by solving real-world challenges with technology, we’d love to hear from you.\nWhat You’ll Be Doing\nRelationship Management\nServe as the trusted advisor and primary point of contact for assigned accounts.\nBuild deep, long-term relationships across client organizations at multiple levels.\nPartner with clients to understand their needs, goals, and industry-specific challenges.\nMonitor performance and satisfaction, proactively addressing risks and ensuring success.\nProject & Resource Management\nOwn the planning and delivery of client-facing projects: defining scope, milestones, timelines, and success criteria.\nManage multiple, concurrent projects with precision and attention to detail.\nCoordinate cross-functional teams (support, product, implementation, engineering) to ensure smooth delivery and measurable results.\nAnticipate resource needs, adjust plans as priorities shift, and proactively communicate risks and solutions.\nUse structured project management practices to ensure accountability, visibility, and client confidence.\nAccount Retention & Growth Strategy\nMaintain a high retention rate of assigned accounts through proactive value deposits and strong relationship building.\nIdentify and assist in executing upsell and expansion opportunities by aligning client needs with Daupler’s capabilities.\nCo-pilot negotiations and renewal conversations with Sales to ensure alignment on scope and customer priorities.\nCollaborate closely with sales, product, and marketing to ensure clients benefit from new offerings and quality of life enhancements.\nIndustry Expertise\nLeverage industry knowledge (utilities, public works, infrastructure, or govtech) to provide relevant insights and thought leadership to clients.\nStay informed on industry trends and regulatory changes, advising clients on best practices and how Daupler’s solutions can help.\nClient Advocacy\nAdvocate for client needs internally, influencing product roadmaps and service improvements.\nCultivate strong client champions to generate referrals and case studies.\nQualifications\nBachelor’s degree or equivalent experience.\nExperience in Project Management, Account Management, or Client Success.\nPrior exposure to utilities, water, power, public-sector, or govtech industries strongly preferred.\nExceptional communication skills. Clear, concise, and empathetic.\nProven ability to plan, manage, and deliver projects with multiple stakeholders.\nStrong organizational skills - able to juggle multiple priorities with attention to detail.\nCollaborative mindset with a track record of working cross-functionally.\nDemonstrated ability to drive revenue growth while maintaining customer satisfaction.\nAbout You\nWe’re looking for someone who embodies:\nGrit:Driven to overachieve, even when challenges arise.\nCuriosity:Eager to understand industries, customer pain points, and opportunities.\nImpact:Analytical and action-oriented - able to quickly diagnose problems and recommend solutions.\nEmpathy:Customer-first mindset, ensuring decisions are guided by their success.\nOpenness:Humble, self-aware, and receptive to feedback.\nOne Team Mentality:Skilled at aligning diverse teams to deliver the best customer outcomes.\nWhy Daupler?\nFlexible and casual work environment, with hybrid options.\nUnlimited PTO - we value rest and balance.\nHealth, dental, and vision insurance provided.\nGrowth opportunities in a rapidly scaling company solving meaningful problems.\nLocation:Kansas City, MO (on-site with some flexibility)","description_format":"text","description_chars":4777,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Unlimited PTO","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Advertising","Incident Response"],"lifecycle":[{"event":"open","at":"2026-09-26T09:25:10Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.19,"p_room":0.28,"age_days":426,"expected_fill_days":32,"reasons":["conf:10","win:tail","crowd:"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/daupler-account-manager","json_url":"https://alion.io/job/daupler-account-manager.json","meta":{"generated_at":"2026-10-22T09:41:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6557,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2540209},"rest":"https://alion.io/mcp/rest/get_company?id=2540209"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fdaupler-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fdaupler-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fdaupler-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/daupler-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fdaupler-account-manager"}]}