{"id":3506416,"url":"https://alion.io/job/dautom-business-analyst-crm","title":"Business Analyst-CRM","company":{"id":3884000,"name":"Dautom","domain":"dautom.com","url":"https://alion.io/company/dautom","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ajman, United Arab Emirates"],"countries":["AE"],"hiring_countries":["AE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":56000,"period":"year","method":null,"sample_n":8885},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":true}],"status":"live","first_seen_at":"2026-10-30T05:44:53Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T17:49:49Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Client Introduction:\nIn this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Banking Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.\nJob Title: Business Analyst - CRM\nThis role should have the capability of business analysis, project management, and technical skills in managing and implementing CRM strategies and systems within an organization.\nKey Responsibilities:\nCRM Strategy Development and Implementation:\nCollaborate with senior management to define and develop CRM strategies that align with business goals.\nLead the planning and implementation of CRM projects, ensuring they are delivered on time, within scope, and budget.\nAnalyze business processes and customer interactions to identify opportunities for CRM initiatives to enhance customer satisfaction and loyalty.\nProject Management:\nManage the entire lifecycle of CRM projects, from conception through implementation and post-launch support.\nCoordinate with internal teams and external vendors to ensure smooth execution of projects.\nMonitor project progress, adjust as necessary, and report on milestones and outcomes to stakeholders.\nConduct in-depth analysis of business requirements to inform CRM strategy and system customization.\nTranslate business needs into technical requirements for the CRM system.\nEvaluate the effectiveness of CRM strategies and tools, recommending improvements or new technologies as needed.\nStakeholder Management:\nServe as the primary liaison between the IT department, external vendors, and business units regarding CRM initiatives.\nEnsure clear communication and understanding of CRM strategies, projects, and outcomes across all levels of the organization.\nGather feedback from users and stakeholders to continuously improve CRM effectiveness.\nTraining and Support:\nDevelop and deliver training programs for users on how to effectively use the CRM system.\nProvide ongoing support and guidance to users, addressing any issues or concerns with the CRM system.\nCreate documentation and resources to assist users with CRM processes and best practices.\nSkills and Qualifications:\nBachelors degree in Information Technology, or related field.\nProven experience in project management and business analysis, specifically with CRM systems.\nStrong understanding of CRM principles, technologies, and trends.\nExcellent analytical, problem-solving, and decision-making skills.\nStrong leadership and team management abilities.\nEffective communication and interpersonal skills, with the ability to interact with a variety of stakeholders.\nExperience with CRM software is highly desirable.\nProject management certification (e.g., PMP) or CRM certification (e.g., Salesforce Admin) can be advantageous.\nBenefits and Perks:\nCompetitive salary and bonus structure.\nComprehensive health and wellness benefits.\nOpportunities for professional development and growth.\nFlexible work arrangements, including remote work options.\nEmployee recognition programs and a collaborative team environment.\nFollow our channel on WhatsApp 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